Customer Success Manager Italy (all genders)

chargecloud GmbH; Italia; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking startup specializing in e-mobility, where you will play a key role in engaging with customers and translating their needs into technical solutions. This full-time position offers the flexibility to design your working hours and participate in a vibrant team culture with regular bonding events. You'll be part of a mission-driven company dedicated to promoting sustainable mobility across Europe. If you're passionate about customer success and want to contribute to a greener future, this is the opportunity for you!

Servizi

30 days of workation in the EU annually

Quarterly offline meetings

Annual winter and summer events

Life coaching program

Competenze

• Proven experience as a Customer Success Manager or Solution Consultant.
• Several years in the e-mobility industry, preferably in Italy.

Mansioni

• Engage with customers to understand their workflows and challenges.
• Provide technical guidance throughout the sales process.

Conoscenze

Customer Success Management

Solution Consulting

Communication Skills

Active Listening

Technical Explanation

Formazione

Experience in B2B Environment

Experience in SaaS

Experience in E-Mobility

Descrizione del lavoro

What you will do

• Engage with customers to understand their workflows, challenges, and objectives, translating these into technical solutions.
• Provide technical guidance throughout the sales process, including scoping, solution design, and proposal development to help close deals.
• Deliver product demonstrations and presentations, showcasing how chargecloud's capabilities address customer needs.
• Manage projects and liaise with the German HQ regularly.
• Build strong relationships with prospects and customers, establishing trust as a knowledgeable advisor.
• Serve as the technical reference during the pre-sales phase, offering expertise on product implementation and integration.

Your profile

• Proven experience as a Customer Success Manager or Solution Consultant in a B2B environment; experience in SaaS companies is a plus.
• Several years of experience in the e-mobility industry, preferably in Italy.
• Excellent communication and interpersonal skills, capable of explaining technical concepts to diverse audiences.
• Active listening skills to understand customer needs.
• Strong written and spoken communication skills in Italian and English.

Why us?

• Flexibility: Design your working hours with core hours from 9:00 am to 12:00 pm, and enjoy 30 days of workation in the EU annually.
• Team Spirit: Quarterly offline meetings and annual winter and summer events foster team bonding.
• Sustainability: Contribute to making e-mobility accessible and promote a sustainable future.
• Health at Work: Participate in our life coaching program to stay healthy and manage stress.

Employment type

Full-time (40 hours), unlimited contract.

Want to join the team?

We look forward to your application! All individuals are welcome, regardless of gender, disability, nationality, ethnicity, religion, age, or sexual orientation. The key is that you are a good fit for us.

About us

chargecloud is a German startup founded in 2016, specializing in e-mobility. We enable customers to operate their charging infrastructure successfully, manage stations in real-time, bill charging sessions, and promote electromobility across Europe.