Customer Success Manager - Italy

PayPal; Milano; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading fintech company in Milan is seeking an experienced Account Manager to support enterprise relationships, focusing on growth and retention. The role requires native-level Italian and strong business English skills, experience in customer success, and a proven track record in managing business customers. This position offers a balanced hybrid work model, promoting work-life balance.

Servizi

Equitable and inclusive benefits

Support for financial, physical, and mental health

Competenze

• Experience in customer success or account management with complex enterprise solutions.
• Proven track record of managing multiple business customers and achieving targets.

Mansioni

• Support up to 10 enterprise relationships focusing on Growth, Satisfaction, and Retention.
• Develop mutual success plans with key merchant contacts.
• Identify cross-sell and upsell opportunities.

Conoscenze

Native-level Italian

Excellent business English

Strong communication skills

Commercial awareness

Descrizione del lavoro

Company Overview

PayPal has been revolutionizing commerce globally for over 25 years. We create innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale, connecting hundreds of millions of merchants and consumers. We facilitate connections, transactions, and payments, whether online or in person. PayPal offers proprietary payment solutions accepted by merchants, enabling payment completion on our platform on behalf of our customers.

Our services include allowing customers to purchase, receive payments, transfer, and withdraw funds using various funding sources such as bank accounts, PayPal or Venmo balances, credit products, cryptocurrencies, gift cards, and rewards. Our products also enable safe and simple fund transfers between friends and family. We provide merchants with end-to-end payment solutions, including authorization, settlement, instant access to funds, and payout capabilities. Additionally, we help merchants connect with customers, manage exchanges and returns, and reduce cross-border trade complexities.

Our core values—Inclusion, Innovation, Collaboration, and Wellness—guide our daily conduct. These values foster a unified global team focused on our customers and committed to caring for ourselves, each other, and our communities.

Job Description

Your day-to-day

In this role, you will support up to 10 enterprise relationships, focusing on Growth, Satisfaction, and Retention. Your responsibilities include:

• Developing mutual success plans with key merchant contacts to identify growth opportunities and optimize performance.
• Identifying cross-sell and upsell opportunities and collaborating with sales teams to close deals.
• Driving merchant retention through relationship management and proactive risk mitigation.
• Reviewing merchants' operating environments to provide education and share best practices.
• Liaising with internal teams to enhance merchant experience.
• Addressing compliance, risk, and regulatory concerns, and handling inquiries related to reporting, reconciliation, declines, and interchange.

What you need to bring

• Native-level Italian and excellent business English skills
• Experience in customer success or account management with complex enterprise solutions (preferably payments, fintech, or e-commerce) for Fortune 1000 companies
• A proven track record of managing multiple business customers, developing opportunities, and achieving targets
• Strong communication skills and commercial awareness
• Willingness to travel to deliver business reviews and strengthen relationships

Preferred Qualifications

• Ability to collaborate across multiple internal departments in a matrix environment
• Several years of inbound and outbound sales experience in a fast-paced, target-driven setting (preferred but not required)

Our balanced hybrid work model offers 3 days in the office and 2 days flexible to work remotely, supporting effective collaboration and work-life balance.

Our Benefits

We are committed to building an equitable and inclusive global economy. We offer benefits to support your financial, physical, and mental health, helping you thrive at every life stage.

Who We Are

We value diversity and inclusion, fostering a sense of belonging at PayPal. Our employees are central to advancing our mission, and we strive to create an environment where everyone can excel.