Customer Success Manager - Italian speaking - Remote

Instructure, Inc.; Belluno; Ibrido; EUR 60.000 - 63.000; Tempo pieno

Descrizione del lavoro

A leading company in the EdTech space is looking for a Customer Success Manager to oversee a portfolio of high-value enterprise clients across EMEA, particularly in Italy. The ideal candidate will drive customer retention and satisfaction through strategic account management and champion product utilization, while enjoying competitive benefits, including flexible schedules and a supportive culture. This opportunity is for those passionate about education and technology.

Servizi

Competitive compensation

Flexible schedules

Generous paid time off

Comprehensive wellness programs

Annual learning stipends

Employee recognition program

Inclusive company culture

Competenze

• Professional fluency in Italian and English; other languages are a plus.
• Experience in Customer Success in EdTech or SaaS environments is preferred.
• Strong organizational skills with the ability to manage multiple priorities.

Mansioni

• Manage a portfolio of high-value customers across EMEA, focusing on Italy.
• Build and maintain strategic relationships with clients and stakeholders.
• Champion product adoption to support customer outcomes.

Conoscenze

Stakeholder management

Communication

Interpersonal skills

Solutions-focused attitude

Data-informed mindset

Formazione

Degree in Education, Technology, or related field

Strumenti

Salesforce

Gainsight

JIRA

Tableau

Descrizione del lavoro

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.

And that's where you come in :

Customer Success is absolutely vital to our long-term success and profitability, and to helping our customers achieve their goals. As a Customer Success Manager (CSM), you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients. You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data.

What you’ll do :

• Manage a portfolio of high-value customers across EMEA, particularly in Italy and other European markets.
• Build and maintain strategic relationships with executive and operational stakeholders.
• Understand customers’ goals and business drivers; proactively offer solutions and strategies to meet their evolving needs.
• Champion product adoption and utilization to support customer outcomes and learning impact.
• Ensure strong renewal performance by proactively identifying and addressing renewal risks early in the customer lifecycle.
• Collaborate closely with Sales to identify growth opportunities and drive pipeline development.
• Serve as a customer advocate by sharing feedback with Product, Engineering, and other internal teams.
• Contribute to regional and global Customer Success initiatives, continuously improving processes and best practices.

What you bring :

• Professional fluency in Italian and English; other European languages (e.g., Spanish, Dutch, German, French) are a plus.
• Passion for education and technology, ideally with experience in EdTech or SaaS environments.
• Strong stakeholder management and communication skills, including executive presence and the ability to influence at all levels.
• A data-informed mindset with the ability to leverage tools like Salesforce, Gainsight, JIRA, and Tableau.
• Empathy, curiosity, and a solutions-focused attitude.
• Excellent interpersonal and eloquent writing skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications :

• Familiarity with higher education, vocational training, or corporate learning ecosystems.
• Experience in Customer Success or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services
• Experience with one or more of Instructure’s product offerings

Success Metrics

• Renewal and Expansion Pipeline Attainment
• Executive Business Review (EBR) completion
• Customer Satisfaction (CSAT) and Engagement

Get in on all the awesome at Instructure!

• We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect :
• Competitive compensation and participation in Instructure’s equity program
• Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs.
• Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

60,000 - €63,000 a yearSalary : Base + CommissionThis reflects our target hiring range, with flexibility based on experience, skills, and market factors

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be — and when we openly welcome those ideas, our environment is better and our business is stronger.

At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.

All Instructure employees are required to successfully pass a background check upon being hired.

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