Customer Success Manager Europe

Baker Hughes; Milano; In loco; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading company in the energy sector seeks a Customer Success Manager responsible for fostering customer relationships and ensuring sustained success throughout the post-sales lifecycle. This role emphasizes a balance of technical proficiency and commercial strategy to meet the evolving needs of customers in Oil & Gas and Power Generation industries. The position offers flexible working patterns and a commitment to employee well-being and development.

Servizi

Contemporary work-life balance policies

Comprehensive private medical care options

Life insurance and disability programs

Tailored financial programs

Voluntary benefits

Competenze

• Experience in Oil & Gas and/or Power Industry.
• Competence in Rotating/Reciprocating Asset Condition Monitoring.
• Ability to balance technical expertise with commercial strategy.

Mansioni

• Lead the development of business plans for specific products.
• Own long-term service engagements and digital transformation for customers.
• Establish C-Level relationships with customer counterparts.

Conoscenze

Customer Advocacy

Technical Support

Communication

Team Collaboration

Formazione

BSc in Engineering discipline

Descrizione del lavoro

• Are you a Sales Leader looking for a new opportunity?
• Are you passionate about leading the adoption of new clean energy technology?
• Be part of a team that keeps moving

Baker Hughes Bently Nevada offers a plant-wide, holistic suite of machine condition monitoring and protection hardware, software and services that help achieve the highest level of asset reliability possible. The Sales team is responsible for shaping new business, maintaining customer relationships and ensuring customer needs are met.

• Partner with the best

In this role, you will act as Customer facing staff responsible for winning business. You will lead development of business plans for a specific product or product line.

As a Customer Success Manager, you will be responsible for :

• Providing expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support and customer advocacy with a digital focus.
• Owning Bently Nevada long-term service engagements and the digital transformation of our customers across O&G, Power Generation and Industrial markets.

Supporting customers beyond established Service and collaborating in order to establish an Account Plan for customers in question.

• Developing deep C-Level relationships with the appropriate customer counterparts across the IT, Operational Technology and when applicable, Digital Technology leadership of designated customers.

To be successful in this role you will :

• Have a BSc in Engineering discipline with relevant experience in in Oil & Gas and / or Power Industry.
• Demonstrate competence in Rotating / Reciprocating Asset Condition Monitoring space, enterprise solution architecture and design.
• Be able to balance technical expertise with commercial strategy to foster and build deep relationships with key customers.
• Show deep domain knowledge in condition monitoring technology including : sensors, monitoring systems, cyber security architecture and software deployment.
• Display experience in developing strategic customer relationships to develop into strategic key accounts, selling holistic solutions with hardware, software and service offerings.
• Be able to travel (up to 50% travel required)
• Be a good team player and display good communication skills with fluency in verbal and written English.
• Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns :

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
• Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

• Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect :

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits
• About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

• Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

• About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

• Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal