Customer Success Manager, Enterprise (Bilingual - English/Italian)

Yext; Milano; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading digital presence platform is seeking a Customer Success Manager to enhance customer engagement and satisfaction. This role involves managing customer portfolios, developing success plans, and collaborating with various teams to ensure optimal use of the platform. Ideal candidates will have a strong background in customer success and digital marketing technologies.

Competenze

• At least 5 years of experience in a customer-facing role managing enterprise customers.
• Knowledge of digital marketing technologies and platforms.
• Strong data analysis skills and experience in subscription-based customer success models.

Mansioni

• Manage a portfolio of customers, focusing on increasing adoption and satisfaction.
• Build and maintain strong relationships with customers.
• Collaborate with support and product teams to advocate for customers.

Conoscenze

Customer-centric approach

Strategic thinking

Excellent communication skills

Data analysis skills

Negotiation skills

Formazione

BA/BS degree in Sales, Business, Marketing, or Computer Science

Strumenti

Digital marketing technologies

Listings networks (Google, Apple, Facebook)

Descrizione del lavoro

Customer Success Manager, Enterprise (Bilingual - English/Italian)

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. Our platform enables brands to deliver consistent, accurate, and engaging experiences, connecting meaningfully with customers across the digital landscape. Powered by AI and machine learning, our technology underpins every customer engagement, driven by our innovative and collaborative team. Join us to discover why we are recognized globally as a ‘Best Place to Work’ by industry leaders like Built In, Fortune, and Great Place To Work!

We are seeking a Customer Success Manager (CSM) to foster adoption and maximize value from the Yext platform, with a strong focus on learning. Your role will involve partnering with customers to understand their priorities, address pain points, and ensure they optimize their investment in Yext. CSMs are vital to our success, working closely with sales, solution engineers, product management, and GTM teams.

What You’ll Do

1. Manage a portfolio of customers, focusing on increasing adoption, retention, growth, and overall satisfaction.
2. Build and maintain strong relationships with customers, serving as their primary post-sales contact.
3. Collaborate with support, product, services, and GTM teams to share feedback and advocate for customers.
4. Become an expert on Yext’s platform and products.
5. Partner with customers to develop strategic success plans aligned with their business goals.
6. Conduct regular reviews, provide updates on issues and initiatives, and demonstrate the value of Yext solutions.
7. Stay informed about industry trends, share insights, and recommend best practices.
8. Share product roadmaps, guide customers on new features, and assist in achieving KPIs.
9. Identify growth opportunities through data analysis and collaborate with sales and engineering teams.
10. Manage renewals and mitigate risks by anticipating issues and maintaining positive relationships.
11. Work with sales on renewal strategies, leveraging analytics to meet retention goals, and provide accurate forecasts.

What You Have

• BA/BS degree in Sales, Business, Marketing, or Computer Science preferred.
• At least 5 years of experience in a customer-facing role managing enterprise customers.
• Knowledge of digital marketing technologies and platforms, including social media, reputation management, and local SEO.
• Experience with listings networks like Google, Apple, Facebook, and marketing strategies for multi-location businesses.
• Strong data analysis skills and experience in subscription-based customer success models.
• Customer-centric approach, strategic thinking, and excellent communication skills.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Familiarity with Challenger Sales Methodology and negotiation skills are a plus.

Yext values diversity and is committed to creating an inclusive environment. We provide equal employment opportunities and accommodations for individuals with disabilities. If you need assistance during the application process, please contact us.