Customer Success manager

TN Italy; San Giuliano Milanese; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

An innovative partner in the IT ecosystem seeks a dynamic AWS Customer Success Manager to enhance business processes and customer engagement. This role involves optimizing operational processes, training partners, and collaborating with internal teams to launch platform products across Italy. Join a diverse and inclusive environment where your contributions matter and you can make a meaningful impact. With strong support for professional growth and a family-like atmosphere, this is an opportunity to thrive in a leading IT distribution company.

Servizi

Flexible working hours

Learning and development opportunities

Supportive team environment

Competenze

• Experience in customer service and partner engagement.
• Strong understanding of AWS services and business processes.

Mansioni

• Scout and onboard new partners while acting as a customer advocate.
• Design and implement customer experience strategies.

Conoscenze

Customer Engagement

Process Optimization

Project Coordination

Partner Training

Strategic Thinking

Formazione

Bachelor's Degree in Business or related field

Strumenti

AWS Services

Project Management Tools

Descrizione del lavoro

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Client:

TD SYNNEX Italy s.r.l.

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

87cbc26ae3a1

Job Views:

1

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

We’re TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem. We’re 23,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.

What's On Offer

Our employees tell us TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organisation, the flexibility available (regardless of gender) and the caring and supportive nature of our managers and colleagues. We all pitch in to assist others as needed! We also offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans and from your colleagues.

We value Diversity, Equity and Inclusion (DEI) and have an established team to focus on a range of programs to assist those from diverse backgrounds whether age, gender or other factors to thrive in our workplace. This will be the scope of our business in which you can make a meaningful difference!

Job Purpose:

The AWS Customer Success manager is responsible for optimizing the business processes required for the business, platform and vendor integration, optimized processes, customer engagement and Partners training. This includes offering shared support and Partner success through TD SYNNEX Italy.

An important role for this Partner success specialist will be to design and implement scalable regional operational processes and monitor AWS services aligned to TD SYNNEX’s platform offerings. The Specialist will work closely with internal departments and others to ensure appropriate understanding, documentation, and coordination of activities are achieved as applicable. The Specialist will own and coordinate several projects, briefings and progress updates. The specialist will collaborate with TD SYNNEX's Business Unit leaders, Marketing teams and vendors to develop strategies and prepare internal systems and processes to launch platform products/services/programs/campaigns across Italy.

Responsibilities:

• Scouting new partners with proactive engagement
• Onboarding, educating, creating adoption and acting as a customer advocate
• Own definition and design of central operations to support TD SYNNEX AWS Business
• Provide strategic processes and operational support to drive success across the AWS portfolio, including innovative end-to-end monetization models for products, services, and solutions.
• Design an intentional end-to-end customer experience to enable all key customer touchpoints
• Review existing processes and provide advice in specialized areas like legal guidelines, internal compliance policies, services, platform support, or others as necessary.
• Document all processes: Ensure all procedures and management processes are implemented to guarantee homogeneous and standard service levels, including order fulfillment and vendor and customer invoicing.
• Act as the business owner for operations system enablement. Liaise with Platform teams and IT to define system requirements, functional specs, and deploy revenue and pricing processes supporting our solutions.
• Manage constant communication with countries and stakeholders regarding processes.

Don’t meet every requirement? Apply anyway.

At TD SYNNEX, we’re proud to promote diversity, equity, and inclusion. If you’re excited about this role and believe you’re a good fit, we encourage you to apply. You may be exactly who we’re looking for!