Customer Success Manager

MINT; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

MINT is the world leader in Advertising Resource Management (ARM) software and the digital transformation partner that enables the agentic marketing model of the future.

With a global presence in Europe and the Americas, MINT boasts a diverse team of over 200 professionals that drive innovation and operational excellence worldwide, enabling organizations to achieve long-term advertising success and sustained financial growth.

Thanks to our open enterprise IT solution , we empower global brands and agencies to cut costs, improve campaign outcomes, and maximize profitability through our three-layered platform based on digitalized workflows, advanced data and taxonomies, and a powerful agentic layer.

The Role

As a Customer Success Manager , you’ll be part of our EMEA Customer Success team, reporting directly to the VP of Customer Success EMEA. You’ll leverage your media expertise to manage relationships with MINT’s ARM clients, focusing on strategic conversations that build trust, drive platform adoption, and boost net retention.

You’ll oversee the entire client lifecycle — from onboarding and training to quarterly reviews, support, and renewals — ensuring a smooth, valuable experience at every step. Along the way, you’ll identify up-sell and cross-sell opportunities, working closely with Sales to maximize growth.

You’ll also act as the voice of the client internally, bringing insights and feedback to our Product & Tech teams to help align our roadmap with real-world needs.

Responsibilities

• Build and maintain strong, long-term relationships with clients, fostering loyalty and trust over time.
• Evaluate client needs and usage patterns to ensure ongoing alignment with platform capabilities.
• Actively engage clients to boost adoption and reduce churn, ensuring they see value from day one.
• Lead the onboarding process and coordinate periodic check-ins (status reviews, QBRs) to monitor satisfaction and impact.
• Collaborate with clients to identify solutions for challenges and opportunities, acting as a strategic partner.
• Promote the value proposition of the platform and help clients explore its full potential, including advisory services like strategy, auditing, and specialized consultancy.
• Ensure fast time-to-value by streamlining implementation and supporting ongoing education and training.
• Work closely with the Product team to share client feedback and market needs, helping to shape future development priorities.

This role will be a great fit if

• You are English native or bilingual
• You have 5+ years of experience in the Media / AdTech / MarTech industry
• You’re confident discussing a wide range of media opportunities and creative formats, bringing strategic insight to the table.
• You thrive in fast-paced environments, balancing multiple priorities while meeting tight deadlines.
• You have a proactive and creative mindset, always looking for innovative ways to help clients achieve their goals.
• You’ve previously worked on global, multi-market projects — that’s a plus!
• You’re able to ensure alignment between client needs and MINT’s proprietary technology, keeping both agencies and end-clients happy with performance outcomes.
• You bring a good sense of commercial priorities to every conversation.
• You can adapt your communication style to different levels of digital knowledge — from seasoned marketers to tech-savvy stakeholders.
• You’re an active listener, skilled at turning client feedback into actionable insight.
• You create and deliver visually impactful presentations with clarity and attention to detail.

Why you’ll love working at MINT :

• We offer a competitive salary to recognize the value you bring as a skilled and impactful individual
• You will have the chance to immerse yourself in a diverse, inclusive and passionate team environment with a strong international presence
• As we expand our reach, you would help us achieve our ambitious goals. In this role, you’ll play a vital role in driving the company’s growth and strategy .
• An environment committed to building a diverse team and value your unique perspective
• A personalized learning and development program designed to accelerate your professional growth
• Get the best from the focus and the flexibility of smart working, and the energy and collaboration of office life : at MINT, you’ll enjoy 4 to 8 smart working days each month to help you better manage your time and energy. And during August and the Christmas season (from mid-December to the Epiphany), we hit pause on the office routine - recharging matters!
• We offer meal vouchers (€8) to streamline your lunch break and boost your productivity
• Enjoy a variety of free snacks at the office to keep you energized throughout the day
• Balance work and fun with our social events! Build relationships and celebrate achievements at our aperitifs and parties .
• We actively support social causes through corporate volunteering initiatives , and we encourage our employees to participate

Interview Process

Candidates can expect the following steps in our interview process :

• HR Introductory Call (15 minutes) : a brief phone call with HR to provide an overview of the company and the role, as well as to gain insight into your experience and background
• HR Video Interview (45 minutes) : A more in-depth virtual interview with HR to explore the topics discussed in the phone call and further assess your fit for the role
• Technical Interview with Hiring Manager (45 minutes) : a (preferably) in-office interview focused on the technical aspects of the role, where the hiring manager will dive into your specific skills and experience. This will give you a more technical perspective on the position and an opportunity to visit the office.
• Interview with Head of Department (1 hour) : a video interview with the Head of Department or other key individuals relevant to the role, such as team members or colleagues from other departments.
• Offer : after completing the interview process, successful candidates will receive an offer.

MINT is committed to a diverse and inclusive workplace. MINT AI is an equal opportunity employer and does not discriminate on the basis of age, race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, immigration status, medical condition, protected veteran status, disability, genetic information, political views or activity, or other legally protected status.