Customer Success Manager

Mia-Care; Milano; Ibrido; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A software technology company is seeking a Customer Success Manager to foster strong client relationships, drive software adoption, and ensure satisfaction. This hybrid position involves collaborating with clients to tailor solutions and keep them informed on product updates. Ideal candidates should possess excellent communication skills and a customer-focused mindset, along with a relevant degree and proven experience in a similar role.

Servizi

Hybrid Workplace

Training path and access to training courses

Creative and agile environment

Team building events

Corporate benefits with discounts on services

Competenze

• Proven experience as a Customer Success Manager, Account Manager, Product Owner, or similar roles in a B2B software company.
• Strong understanding of the software and technology industry.
• Excellent communication, presentation, and negotiation skills.

Mansioni

• Nurture and maintain strong relationships with enterprise clients.
• Drive software adoption and ensure client satisfaction.
• Collaborate with clients to create comprehensive adoption strategies.

Conoscenze

Communication skills

Problem-solving abilities

Data analysis

Project management

Customer-focused mindset

Formazione

Bachelor's degree in a relevant field

Descrizione del lavoro

Work in an inspiring workplace that meets social values and offers an agile company culture. Be proud of your job and share your aspirations with colleagues and managers with total transparency.

WHAT WE PURSUE: Transparency and Inclusion

An inclusive work environment helps people feel appreciated and encourages creativity. We also strive to maintain the highest openness between managers and teams.

Teamwork

Writing high-quality code and continuously improving are the main pillars of our job. Nonetheless, we are sincerely committed to improving the quality of care for all people.

Join our community, subscribe to our newsletter!

We are looking for a Customer Success Manager to join our Mia-Care Team.

As a Customer Success Manager, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and enhancements. This is a critical role that bridges the gap between our clients and our product development team, ensuring mutual success.

Activities

• Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations;
• Understand and align with the client’s business goals, challenges, and objectives to deliver tailored solutions;
• Collaborate with clients to create a comprehensive adoption strategy that ensures they derive maximum value from our software;
• Identify and address any adoption roadblocks or challenges and develop solutions to overcome them;
• Proactively inform clients about product updates, enhancements, and new features;
• Identify upsell and cross-sell opportunities that align with the client’s evolving needs and objectives;
• Work closely with the sales and marketing teams to drive additional revenue from existing accounts;
• Act as the primary point of contact for client concerns and issues, working closely with support and technical teams to ensure timely resolution;
• Conduct data analysis and reporting.

Required Skills

• Bachelor’s degree in a relevant field;
• Proven experience as a Customer Success Manager, Account Manager, Product Owner, or similar roles in a B2B software company;
• Strong understanding of the software and technology industry;
• Excellent communication, presentation, and negotiation skills;
• Problem-solving and strategic-thinking abilities;
• Ability to analyze data and derive actionable insights;
• Customer-focused mindset with a passion for client success;
• Strong project management and organizational skills.

We Offer

• Hybrid Workplace

We believe in work-life balance and know that smart working is one of the tools to achieve a more human-scale lifestyle. We recognize the value of teamwork, combining smart working with in-presence moments to be able to compare, exchange ideas, and move projects forward. We typically work 50% of our time from the office.

• DE&I

As stated in our Manifesto, we reject any form of discrimination and strive every day to embrace diversity and guarantee inclusion.

• And..

Training path and access to Mia-Platform hub, with a vast array of training courses;

• Creative and agile environment;
• Team building and many surprising events;
• Ticket restaurants;
• Corporate benefits with significant discounts on services (gyms, travel, technology, language courses).

J-18808-Ljbffr