Customer Success Manager

Chatwin SRL; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A company focused on international business growth is seeking a Customer Success Manager to own the customer journey for Italian-speaking clients. You will manage onboarding, ensure successful implementation of the SoSafe Awareness Platform, and conduct business reviews. Ideal candidates have at least 2 years of SaaS experience, are fluent in Italian and English, and possess strong communication skills. This role is based in Milano, Italy.

Competenze

• 2+ years of experience in Customer Success, Onboarding, or Account Management—ideally within a SaaS company.
• Strong motivation to make an impact in a fast-growing company.
• Comfortable working both independently and as part of a collaborative, international team.

Mansioni

• Own the customer journey for Italian-speaking customers from onboarding through renewal.
• Manage the technical implementation of SoSafe Awareness Platform, ensuring smooth Go-Live.
• Conduct business reviews, highlight ROI, and support renewal/upsell conversations.

Conoscenze

Customer-centric mindset

Strong communication skills

Stakeholder management

Technical setup handling

Fluency in Italian

Fluency in English

Descrizione del lavoro

We are a company focused on international business growth and development. Our mission is to support innovative organizations in expanding their operations globally. Currently, we are partnering with SoSafe, a leading provider of cybersecurity awareness solutions, helping companies stay ahead of cyber threats through tailored, cutting-edge programs.

SoSafe is one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, they are disrupting the status-quo of Cyber Security.

Tasks

In this role, you’ll own the customer journey from the very beginning, ensuring a smooth onboarding experience that sets the stage for long-term success. You’ll guide customers through setup and activation, then continue to serve as their strategic partner, driving adoption, identifying growth opportunities, and owning renewal strategy. If you thrive in fast paced environments where creativity to drive impact is celebrated, we’d love to hear from you.

Your Mission :

• Be the key point of contact for a portfolio of Italian speaking customers, from onboarding through renewal
• Manage the technical implementation of SoSafe Awareness Platform (SaaS product), ensuring a smooth and successful Go-Live
• Guide and advise customers on cybersecurity awareness measures, helping them maximise the impact of our platform
• Conduct business reviews, highlight ROI, and support renewal / upsell conversations
• Collaborate with cross-functional teams (Sales, Support, Product, etc.) to drive success of your customers
• Act as the voice of the customer internally by sharing feedback with product development team
• Leverage the relationships you build to identify reference customers and case study candidates

Requirements

Customer-centric with a proactive and hands-on mindset, and strong motivation to make an impact in a fast growing company

2+ years of experience in Customer Success, Onboarding, or Account Management—ideally within a SaaS company

Comfortable handling technical setups and liaising with support or engineering teams when needed

Strong communication and stakeholder management skills—able to handle commercial conversations confidently

Fluent in Italian and English

Able to manage multiple customers, tasks, and stakeholders in parallel

Comfortable working both independently and as part of a collaborative, international team

Interest in cybersecurity or willingness to learn quickly

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