Customer Success Manager

VusionGroup SA; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A technology firm is seeking a Customer Success Manager based in Vimercate, Milan, to manage end-to-end client relationships in the Italian market. The ideal candidate has 3-6 years of B2B account management experience and is fluent in Italian and English. The position offers a flexible hybrid working schedule and competitive pay.

Servizi

Competitive pay

Flexible work schedule

E-learning opportunities

Competenze

• 3 to 6 years of experience in B2B account management roles.
• Fluent/native Italian is mandatory.
• Fluent English for communication with management.
• Strong interpersonal skills and a client-first mindset.
• Proactive with an interest in technology.

Mansioni

• Manage end-to-end client relationships in the Italian market.
• Lead onboarding and ensure solutions go live smoothly.
• Drive client satisfaction and retention through service performance.
• Identify and qualify expansion opportunities with clients.

Conoscenze

B2B account management

Client-first mindset

Interpersonal skills

Proactive and commercially aware

Fluent Italian

Fluent English

Descrizione del lavoro

Social network you want to login/join with:

Full-time permanent position based in Torri Bianche 1, Torre Sequoia, Vimercate, Milan, Italy, with 2 remote working days per week.

As part of the Customer Success team, you’ll be responsible for the end-to-end client relationship in the Italian market - starting from the deployment phase through to onboarding, service delivery, retention, and commercial development.

You will manage a portfolio of key retail clients using our IoT solutions (in-store electronic labels, cameras) and SaaS platform (Cloud). This includes 3 strategic accounts, where a high level of engagement and trust is required. Your missions will include:

• Build and maintain strong, trust-based relationships with your clients through regular touchpoints and in-depth understanding of their business needs from deployment to renewal.
• Lead onboarding and early adoption: structure first use cases, train client teams, and ensure the solution goes live smoothly.
• Drive client satisfaction and retention by ensuring the solutions delivered meet expected business outcomes.
• Monitor service performance and ensure contractual commitments (SLAs, support, maintenance) are met, in collaboration with internal teams.
• Coordinate internal and external stakeholders (support, project managers, product, sales, experts)
• Identify and qualify expansion opportunities: Cloud migration, new store coverage, feature adoption.
• Collaborate with Key Account Managers (KAMs) on upsell and renewal opportunities, and progressively take part in renewal strategy and execution.

Qualifications we’re looking for.

• 3 to 6 years of experience in B2B account management roles (Customer Success Manager or similar).
• Fluent/native Italian is mandatory – daily client interactions are in Italian.
• Fluent English – the manager and the hiring team don't speak Italian.
• Strong interpersonal skills, client-first mindset, and the desire to build meaningful, long-lasting relationships.
• Proactive and commercially aware, with an interest in technology and a consultative approach.
• Previous experience in retail or with connected hardware / IoT solutions is a strong plus.

We build. We create impact.

Full-time permanent position based in Torri Bianche 1, Torre Sequoia, Vimercate, Milan, Italy, with 2 remote working days per week.

As part of the Customer Success team, you’ll be responsible for the end-to-end client relationship in the Italian market - starting from the deployment phase through to onboarding, service delivery, retention, and commercial development.

You will manage a portfolio of key retail clients using our IoT solutions (in-store electronic labels, cameras) and SaaS platform (Cloud). This includes 3 strategic accounts, where a high level of engagement and trust is required. Your missions will include:

• Build and maintain strong, trust-based relationships with your clients through regular touchpoints and in-depth understanding of their business needs from deployment to renewal.
• Lead onboarding and early adoption: structure first use cases, train client teams, and ensure the solution goes live smoothly.
• Drive client satisfaction and retention by ensuring the solutions delivered meet expected business outcomes.
• Monitor service performance and ensure contractual commitments (SLAs, support, maintenance) are met, in collaboration with internal teams.
• Coordinate internal and external stakeholders (support, project managers, product, sales, experts)
• Identify and qualify expansion opportunities: Cloud migration, new store coverage, feature adoption.
• Collaborate with Key Account Managers (KAMs) on upsell and renewal opportunities, and progressively take part in renewal strategy and execution.

Qualifications we’re looking for.

• 3 to 6 years of experience in B2B account management roles (Customer Success Manager or similar).
• Fluent/native Italian is mandatory – daily client interactions are in Italian.
• Fluent English – the manager and the hiring team don't speak Italian.
• Strong interpersonal skills, client-first mindset, and the desire to build meaningful, long-lasting relationships.
• Proactive and commercially aware, with an interest in technology and a consultative approach.
• Previous experience in retail or with connected hardware / IoT solutions is a strong plus.

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

• Pay: Competitive pay, shareholder equity and benefits

• Schedule: A flexible, hybrid work schedule

• Career Growth: E-learning opportunities and workshops, and global mobility potential

#LI-HYBRID

Not the right opportunity for you?
Share this job with a friend or search all careers at vusiongroup.com/careers.