Account Manager | Italian Market (Milan)

Lexroom; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Meal Vouchers

Performance Bonuses

Team Retreats & Off-sites

Descrizione del lavoro

Lexroom is looking for a dedicated Sales and Customer Success Specialist to support our clients throughout their journey with our legal AI platform. You will manage relationships, gather customer feedback, and collaborate with teams to enhance our offerings.

Ideal candidates are growth-oriented with experience in customer service and a passion for law and tech. The position offers a hybrid work model, with an annual salary range of €30,000 to €40,000 and various benefits including health insurance and meal vouchers.

Competenze

• 0-1 year of experience in Sales, Ops, or customer-facing roles.
• Familiarity with sales support tools.
• Eager to learn and adapt in a rapidly growing startup.
• Strong communication skills in both Italian and English.

Mansioni

• Guide customers from onboarding to renewal and upsell.
• Manage the customer relationship and conduct regular check-ins.
• Prepare dashboards and monitor KPIs.
• Collaborate with internal teams to share insights.

Conoscenze

Customer Service

Sales Support Tools

Italian Language

English Language

Formazione

Law Degree (Optional)

Strumenti

HubSpot

Notion

Descrizione del lavoro

At Lexroom, we set the bar for legal AI—clear, fast, and built for trust.

In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe.

Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.

We’re scaling rapidly, backed by top-tier investors and a world‑class team dedicated to rigor, clarity, and impact.

Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.

Why Lexroom?

• Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
• Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
• Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.

At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.

Your Key Responsibilities

• Becoming an expert on Lexroom and a product specialist, guiding our customers from the onboarding stage to the renewal, including upsells.
• Managing the entire funnel for existing business. Your mission will be to manage customers, conduct checkpoints/interviews and do upsells.
• Working closely with customers to get their feedback, ensuring that their needs are met and that they are satisfied with the company’s product: you will be the main point of contact between the company and our customers.
• Preparing dashboards, monitoring KPIs, collaborating with internal teams (e.g. product development, marketing), sharing useful insights and ideas on defining our processes.

What You’ll Bring

• You have 0-1 year of experience in a Sales, Ops, or customer‑facing roles.
• You are familiar with sales support tools (HubSpot, Notion, etc.).
• You never stop learning and challenging yourself, and you’re eager to join a rapidly growing startup.
• Optional but a bonus: You have a law degree.
• You speak both Italian and English.

What Sets Us Apart

An Exceptional Team

At Lexroom, you’ll work alongside top talent in tech and legal AI.

Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.

You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.

Growth that Matters

We hire exceptional people to make a difference—and we give them space to lead.

Your work will shape the future of legal technology and set new standards for the field.

Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high‑stakes projects.

Rewarding Your Contribution

We value excellence and share success:

• Annual Salary Range: €30,000 - €40,000 OTE
• Equity Package: Align your growth with the company’s long‑term success.

Benefits That Matter

• Hybrid Work: Flexibility to balance remote work with in‑person collaboration at our Milan HQ.
• Health Insurance: Comprehensive coverage to ensure peace of mind.
• Meal Vouchers: Daily support to make your lunch breaks easier.
• Performance Bonuses: Rewards tied directly to measurable results.
• Team Retreats & Off‑sites: Dedicated time to connect, collaborate, and spark bold ideas.

At Lexroom, ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you.