Customer Success Manager

ALLSIDES (formerly Covision Media); Bressanone; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading 3D scanning company seeks a Customer Success Manager to enhance the post-sales experience for global clients. This role ensures client satisfaction through onboarding, relationship management, and collaboration across teams. Ideal candidates possess a degree and experience in customer success or project management.

Servizi

Competitive salary package, including stock options

Flexible working hours and work-from-home policy

Lunch voucher for working days

Family-friendly environment

Modern office space with gym

Personal and professional growth opportunities

Competenze

• 3+ years experience in Customer Success or Account Management.
• Proven ability to manage complex projects and build trust with clients.
• Fluent in English; German or Italian are a plus.

Mansioni

• Own and manage the post-sales customer relationship lifecycle.
• Onboard new clients and coordinate scan projects.
• Track and improve client engagement and satisfaction.

Conoscenze

Communication

Project Management

Problem Solving

Formazione

Bachelor's degree in Business Administration

Descrizione del lavoro

Allsides (formerly Covision Media) is the world’s leading 3D scanning company. We use cutting-edge Computer Vision and Machine Learning technologies to create the highest quality, relightable 3D models of objects and products. Our 3D scanners are used globally by customers such as Meta, adidas, Inditex (ZARA, Massimo Dutti, etc.), Zalando, and other leading brands, content creation studios, and technology companies to mass produce tens of thousands of 3D assets per year. These 3D assets can be used in videos, advertising, gaming, research, and digital product databases: powering the future of visual content and data-driven innovation.

Our international team is growing rapidly and we’re looking for new team members who want to contribute and make an impact. As a start-up, we offer an open and flexible work environment with flat hierarchies. Our team is young, dynamic, and diverse, and our start-up culture encourages collaboration, personal growth, and the chance to work with talented people from all over the world.

We’re looking for curious minds and hands-on thinkers who are ready to make a difference.

More info about us and our technology here our website: allsides.tech

Position Overview

As a Customer Success Manager at ALLSIDES (formerly Covision Media), you will be the strategic partner for our global clients across fashion, retail, gaming, and tech. You’ll ensure a smooth post-sales journey, helping customers maximize the value of our cutting-edge 3D scanning and digital twin solutions. This role bridges client needs with our internal expertise and product capabilities, driving retention, satisfaction, and long-term growth.

Main Responsibilities

• Own and manage the post-sales customer relationship lifecycle.
• Onboard new clients and coordinate scan projects and deliveries.
• Build and maintain close relationships with key client stakeholders.
• Track and improve client engagement, adoption, and satisfaction.
• Proactively resolve issues and align internal teams to customer needs.
• Conduct regular business reviews and uncover upsell opportunities.
• Work cross-functionally with Sales, Product, and Engineering.
• Maintain documentation and share customer insights to inform product development.

Qualifications

• Bachelor's degree in Business Administration, Business Intelligence or related field
• 3+ years experience in Customer Success, Account Management, or related B2B client-facing roles.
• Proven ability to manage complex projects and build trust with enterprise clients.
• Excellent communication skills and a structured, solution-oriented mindset.
• Strong organizational and multitasking abilities.
• Fluent in English; additional languages (German, Italian, or others) are a plus.

Nice to Have

• Background in industries such as fashion tech, gaming, e-commerce, or SaaS.
• Familiarity with 3D content workflows, asset management, or digital twins.
• Experience working in startups or high-growth tech companies.

Benefits

• Competitive salary package, including stock options
• Lunch voucher for working days
• Flexible working hours and work-from-home policy
• Family-friendly environment
• Personal and professional growth opportunities
• Modern office space with gym, coffee bars, and more

Join us to help the world’s leading brands bring their products into the digital world — with unmatched realism and impact.