Customer Success Executive - Italian Speaking

TN Italy; Milano; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An innovative company seeks a Customer Success Executive to enhance client relationships and drive growth. In this dynamic role, you'll manage existing accounts, onboard new clients, and create impactful training materials. The ideal candidate is proactive, flexible, and eager to learn in a fast-paced environment. Join a multicultural team and contribute to a rapidly scaling organization that values collaboration and entrepreneurial spirit. Enjoy attractive compensation, including equity, and the opportunity to make significant decisions that impact the company's success.

Servizi

Attractive compensation including equity

Opportunities to develop entrepreneurial skills

Collaborative work environment

Free coffee and beers

Flexible remote work policies

Competenze

• 1+ years of experience in B2B account management or customer success.
• Eager to learn and embrace challenges in a fast-paced environment.

Mansioni

• Manage and grow a portfolio of existing clients.
• Onboard new corporate clients and ensure they are fully operational.
• Identify client growth opportunities and achieve upselling targets.

Conoscenze

B2B Account Management

Customer Success

Proactivity

Flexibility

Fluent in English

Descrizione del lavoro

Social network you want to login/join with:

Customer Success Executive - Italian Speaking, Milan

Client:

BizAway

Location:

Milano, Italy

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

8fe46df3c96f

Job Views:

1

Posted:

06.05.2025

Expiry Date:

20.06.2025

Job Description:

We are looking for a driven and enthusiastic Customer Success Executive (m/w/d) who desires to contribute to the growth and success of our Sales Team.

Your role in BizAway:

• Manage and grow a portfolio of existing clients
• Onboard new corporate clients of our platform, ensuring they are fully operational
• Create high-level onboarding documentation such as user guides, videos, and training materials
• Identify client growth opportunities and achieve upselling targets
• Monitor and report on existing and potential threats to help maintain our 0% churn rate
• Define Quarterly OKRs with the Customer Success Team Lead
• Collaborate with the Sales Team to create a positive feedback loop
• Proactively propose actions, strategies, and campaigns to improve internal processes and drive growth

Basic qualifications:

• Fluent in English
• At least 1 year of experience in a B2B account management or customer success role
• Hunger: eager to learn and embrace challenges
• Proactivity: actively propose value-adding solutions and learn from mistakes
• Flexibility: comfortable working in a fast-changing environment

Additional preferences:

• Experience in fast-growing startups
• Knowledge of other languages is a plus

Our offer:

• A position in a rapidly scaling company
• Attractive compensation, including equity
• Opportunities to develop entrepreneurial skills and make impactful decisions
• Multicultural, international team
• Collaborative work environment with opportunities to learn
• Free coffee and beers
• Remote work, flexible policies, and great offices across Europe

BizAway is committed to non-discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, or religious beliefs in all personnel decisions.