Customer Success Executive - Dutch Speaking

BizAway S.r.l. (ES); Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading travel management company in Milan is seeking a Customer Success Executive to manage client portfolios in the BENELUX market. You will ensure successful onboarding, satisfaction, and upsell opportunities. Ideal candidates are fluent in English and Dutch, with a minimum of 1 year in a client-facing role. This position offers a competitive salary, career development, and a flexible working policy.

Servizi

Competitive salary

Bonus opportunity

Career development

Flexible working policy

Free coffee

Free beers

Friday afternoons off

Competenze

• 1+ years of experience in B2B Account Management or Customer Success.
• Proactive and organized, thriving in fast-changing environments.
• Experience working with client dashboards.

Mansioni

• Manage and grow a portfolio of corporate clients.
• Deliver tailored onboarding resources to each client’s needs.
• Drive adoption of BizAway’s platform.

Conoscenze

Fluent in English

Fluent in Dutch

B2B Account Management

Customer Success

CRM tools

Strong communication skills

Strumenti

Salesforce

Descrizione del lavoro

About BizAway

Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture. If you like challenges and would love to be part of one of the fastest growing B2B scale-ups then BizAway is the company you have been looking for.

We are looking for

Your role in BizAway

As a Customer Success Executive, you will manage a portfolio of BizAway clients in the BENELUX market, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be:

• Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities
• Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs
• Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn
• Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions
• Proactively identify and act on upsell opportunities to expand client usage and revenue
• Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business
• Proactively suggest actions and campaigns to improve the customer journey and enhance growth

Your basic qualifications

• You are fluent in English and Dutch
• You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role
• You are comfortable working with CRM tools (Salesforce preferred) and client dashboards
• You are proactive, organized, and thrive in a fast-changing environment
• You have strong communication skills and a client-first mindset

We are also interested in

• Experience in SaaS, Travel Tech, or fast-growing scale-ups
• Experience managing a large volume of B2B clients
• Additional language capabilities

Our offer

• A seat on a scale-up with skyrocketing growth
• Competitive salary and bonus opportunity
• Career development and the chance to specialize in scalable Customer Success
• Multicultural and international team in Milan
• Collaborative and smart environment to work and learn
• Free coffee to kick-start your day and free beers to celebrate together
• Friday afternoons off
• Flexible working policy (3 days in the office + 2 remote)

BizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art. 13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.