Customer Success Engineer

Domyn; Monza; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading tech company is seeking a Customer Success Engineer to enhance customer satisfaction through strong communication and technical expertise. This role involves ensuring a seamless customer journey, from onboarding to maximizing product usage. Candidates should possess a strong problem-solving ability and a customer-centric mindset to advocate for client needs and drive long-term loyalty.

Servizi

Training budget for continuous learning

Flexibility for remote work

Opportunity for stock options based on performance

Competenze

• Experience in Business Intelligence and data visualization appreciated.
• Ability to analyze technical issues and develop solutions.
• Strong communication skills to explain technical concepts.

Mansioni

• Serve as a link between the company and customers to enhance satisfaction.
• Conduct onboarding sessions to foster product adoption.
• Collaborate closely with Sales to create tailored demos.

Conoscenze

Customer-centric mindset

Problem solving

Communication

Project management

Flexibility

Formazione

Bachelor's degree in Computer Science or related field

Descrizione del lavoro

Domyn is seeking a dynamic Customer Success Engineer, passionate about helping customers succeed with our product. In this role, you'll be at the forefront of our customer success efforts, ensuring that every interaction leaves a lasting positive impression. The profile will report directly to the Head of Go to Market and Customer Success.

Join us in delivering exceptional customer experiences and driving long-term customer satisfaction and loyalty.

Job Responsibilities

• Be the bridge between our company and our valued customers, nurturing strong connections to minimize churn and amplify the value they derive from our products.
• Elevate our brand by consistently delivering exceptional customer experiences. Every interaction is an opportunity to showcase the value we bring to our customers' businesses.
• Expertise related to Business Intelligence solutions, reporting and data visualization is highly appreciated.
• Actively listen to customer feedback, turning their complaints and concerns into opportunities for improvement. Your insights will drive enhancements to our products and services, ensuring we exceed customer expectations.
• Keep our clients engaged and enthusiastic about our products, fostering regular usage and maximizing the benefits they receive.
• Lead the charge in ensuring smooth transitions for our clients by conducting comprehensive onboarding sessions and training programs. Your guidance will pave the way for successful adoption and implementation of our cutting-edge SaaS tech products.
• Collaborate closely with our Sales team to craft compelling and tailored demos that showcase the full potential of our products. Your demos will be a key asset in driving sales and demonstrating the value we deliver.
• Work hand-in-hand with internal teams, including Sales, Product, and Marketing, to provide seamless client experiences. Your ability to collaborate effectively will ensure swift resolution of any customer-related issues and maintain our reputation for outstanding service.

What you have

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is required.
• A customer-centric mindset with the ability to empathize with customers, understand their needs, and advocate for their interests within the organization.
• Proven ability to analyze complex technical issues, troubleshoot problems, and develop effective solutions. Must be able to think critically and creatively to resolve customer challenges in a timely manner.
• Excellent verbal and written communication skills, with the ability to articulate technical concepts in a clear and understandable manner.
• Strong project management skills with the ability to manage multiple customer engagements simultaneously. Must be able to prioritize tasks, set clear expectations, and meet deadlines while maintaining a high level of quality and customer satisfaction.
• Ability to work effectively within cross-functional teams.
• Flexibility and adaptability to work in a fast-paced and rapidly changing environment.
• A patient and empathetic approach to customer interactions, particularly when dealing with challenging situations or frustrated customers.
• Commitment to continuous learning and professional development. Must stay updated on industry trends, best practices, and emerging technologies related to customer success and technical support.
• Learning Friday. If our team members know more, so do we. That’s why we give everyone a training budget that they can spend on books, online courses or other training materials.
• Smart Working. Trains can be a drag, you can save some commuting time by working from home.
• Salary is based on experience, and topped up with other bonuses.

We offer a competitive salary, as well as an opportunity to receive company equity. The typical salary for this role ranges between € 50.000 and € 70.000. As you gain experience and make more significant contributions to the business, your compensation will be reviewed to match your impact.

Additionally, depending on your seniority and your performance, you'll have the opportunity to receive stock options, with a variable value calculated from your base salary, giving you the chance to directly participate in the company’s success.

About Domyn

Domyn is a company specializing in the research and development of Responsible AI for regulated industries, including financial services, government, and heavy industry. It supports enterprises with proprietary, fully governable solutions based on a composable AI architecture — including LLMs, AI agents, and one of the world’s largest supercomputers.

At the core of Domyn’s product offer is a chip-to-frontend architecture that allows organizations to control the entire AI stack — from hardware to application — ensuring isolation, security, and governance throughout the AI lifecycle.

Its foundational LLMs, Domyn Large and Domyn Small, are designed for advanced reasoning and optimized to understand each business’s specific language, logic, and context. Provided under an open-enterprise license, these models can be fully transferred and owned by clients.

Once deployed, they enable customizable agents that operate on proprietary data to solve complex, domain-specific problems. All solutions are managed via a unified platform with native tools for access management, traceability, and security.

Powering it all, Colosseum — a supercomputer in development using NVIDIA Grace Blackwell Superchips — will train next-gen models exceeding 1T parameters.

Domyn partners with Microsoft, NVIDIA, and G42. Clients include Allianz, Intesa Sanpaolo, and Fincantieri.

Please review our Privacy Policy here .

J-18808-Ljbffr

Customer Engineer • monza-brianza, Italia