Customer Success Enablement Specialist

Eastmen Human Resources B.V.; Italia; Remoto; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

SOCi, a leading Cloud Marketing company, seeks a Customer Success Enablement Specialist to enhance internal training and enablement. This remote role involves analyzing training needs, collaborating with multiple teams, and managing CS methodologies. Ideal candidates have 3-4 years of experience in CS or Sales Enablement and excel in relationship management and problem-solving.

Servizi

Health insurance plans

401(k) plan with employer match

Flexible paid time off

Quarterly wellness days

Paid holidays

Competenze

• 3-4 years of experience in Customer Success and Sales Enablement.
• Exceptional relationship management and project management skills.
• Experience with enablement systems and processes.

Mansioni

• Own and develop internal CS enablement and training solutions.
• Collaborate with cross-functional teams to evaluate training needs.
• Monitor metrics to determine training needs and effectiveness.

Conoscenze

Relationship Management

Project Management

Collaboration

Problem-solving

Analytical Skills

Descrizione del lavoro

SOCi, the CoMarketing Cloud for Multi-Location Enterprises, is currently looking for a Customer Success (CS) Enablement Specialist to own the analysis, development, and facilitation of our internal employee CS enablement and training. This includes close collaboration with the broader enablement team, sales, marketing, and product to evaluate and prioritize training needs for CS organization.
Who We Are
SOCi is one of the fastest growing technology companies in the country, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last several years consistently. The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. At SOCi, nothing is more important to us than the clients we service every day. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence. View more on our Awards & Accolades here !
How You’ll Make an Impact
The CS Enablement Specialist owns the analysis, development, and facilitation of our internal employee CS enablement and training. This includes close collaboration with the broader enablement team, sales, marketing, and product to evaluate and prioritize training needs for CS organization.
Collaborate with leadership, Ops, and Enablement to analyze need and develop enablement solutions for the internal CS organization
Manage the documentation of CS methodology, process, and enablement content
Develop and deliver training and enablement to meet the needs of the internal CS organization including technical, system based, and / or role-specific training
Monitor and analyze role specific metrics to determine training & enablement needs
Manage an intake process to collect and prioritize content needs
Measure the effectiveness of enablement content by deploying regular feedback mechanisms
Provide feedback to CS internal employees on knowledge, skills, and behaviors to improve performance
Communicate data and key findings to CS and enablement leadership
Collaborate closely with the Sales Enablement organization to develop and manage resources and other assets as required to assist ongoing training processes
What You’ll Need to be Successful
Remote Opportunity: Ability to work 100% remotely
Must Have:
3-4 years combined experience in CS and/or Sales Enablement
Exceptional relationship management skills with stakeholders
Experience working with enablement and other related systems and processes
Exceptional project management skills to manage multiple projects simultaneously
Strong collaboration and problem-solving skills
Ability to conduct analyses, translate results to digestible communications including messages and presentations
Flexibility and ability to pivot to new demands with a high sense of urgency
Confidence when presenting in front of large groups
Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
Desired Skills (but not required):
Preferred experience in a SaaS GTM environment

What SOCi Provides to You
Comprehensive Benefits Package (non-contract roles only)
Health insurance plans, dental, and vision
Wellness incentives
401(k) plan with employer match
Flexible Work Environment
Flexible paid time off (non-contract roles only)
Quarterly wellness days
Paid holidays
Unique employee engagement programs
Empowering Career Growth and Success
What’s Important at SOCi
Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe!
Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you.Visit MeetSOCi.com for more information.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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