Customer Success - DACH

ElevenLabs; Santa Sofia d'Epiro; Remoto; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

A rapidly scaling AI company is seeking a Customer Success professional to join their team. The role focuses on developing strategies to enhance customer satisfaction and retention across the DACH region, requiring strong relationship-building skills and experience in SaaS environments.

Servizi

Discretionary professional development stipend

Annual travel stipend to connect with colleagues

Company offsite at a new location every year

Monthly co-working stipend

Innovative work culture in AI

Competenze

• 5-7 years in Customer Success within a SaaS organization.
• Fluency in German and English required.
• Experience with technical products like Conversational AI.

Mansioni

• Develop a scalable customer success playbook for DACH clients.
• Manage relationships with 40-50 enterprise clients.
• Monitor customer product usage and identify improvement areas.

Conoscenze

Customer Success

Analytical Thinking

Communication

Problem-solving

Descrizione del lavoro

This role is remote and can be executed across EMEA. If you prefer, you can work from our offices in Dublin, London or Warsaw.

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create Conversational AI agents for support, sales, and education.

ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.

ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.
  
  

What we offer

• Learning & development: Annual discretionary stipend towards professional development.
• Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: We bring the entire company together at a new location every year.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
  
  

About The Role

• Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the DACH region
• Build, maintain and own strong relationships with a book of 40-50 enterprise clients in the DACH region
• Play a key role in onboarding new clients and driving long term adoption of multiple products
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
• Own expansion and renewal of accounts within your book of business - this is a commercial role
• Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals
  
  

Requirements

• 5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.
• Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI)
• Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results
• Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
• Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
• Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes
• Must be fluent in German and English