Customer Success Consultant - Welfare

Edenred Italia S.r.l.; Vicenza; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Edenred Italia S.r.l. cerca un Customer Success Specialist per unirsi al proprio team. La figura sarà responsabile della gestione dei progetti welfare, collaborando con vari dipartimenti e garantendo la soddisfazione dei clienti. È richiesta almeno un'anno di esperienza e una laurea in disciplina economiche o scientifiche. Il lavoro offre un ambiente stimolante e opportunità di crescita.

Servizi

Ticket Restaurant

Piano welfare

Assicurazione sanitaria e vita aggiuntiva

Competenze

• Almeno un anno di esperienza professionale richiesta.
• Passione per il servizio clienti e capacità di lavorare in un ambiente multinazionale.

Mansioni

• Gestire progetti welfare implementando soluzioni personalizzate.
• Pianificare e supervisionare tutte le fasi del progetto welfare.
• Sviluppare KPI economici e monitorare i piani.

Conoscenze

Servizio clienti

Analisi

Gestione progetti

Formazione

Laurea in discipline economiche o scientifiche

Descrizione del lavoro

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the lives of millions, connecting employees, companies, and merchants worldwide.

Join us to expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and thrive in a global company offering endless opportunities.

Edenred values meritocracy. We embrace diversity and provide equal opportunities regardless of gender, disability, origin, religious belief, sexual orientation, or other criteria.

YOUR ROLE

The selected Customer Success Specialist will be part of Benefits & Engagement Solutions, within the Customer Success area, focusing on consulting to support clients in implementing corporate welfare plans.

This role involves post-sale activities, managing the implementation of tailored welfare solutions, coordinating internal and external stakeholders, and ensuring client retention and project growth through upselling and cross-selling.

Main Activities

• Manage welfare projects, implementing customized solutions based on client needs.
• Plan and oversee all welfare project phases in coordination with other departments (Marketing, Legal, IT, Operations, Finance).
• Develop economic KPIs, monitor plans, analyze trends, and take proactive actions.
• Define communication and training plans aligned with project needs.
• Collaborate on internal projects aimed at improving customer management processes.

OUR IDEAL CANDIDATE

Passion for customer service, respect, imagination, simplicity, and entrepreneurial spirit are key values we seek. If you see yourself in these qualities and wish to challenge yourself in a stimulating, multinational environment, apply to become an Edenreder!

• At least one year of professional experience.
• Bachelor's or master's degree in Economic or Scientific disciplines.

ADDITIONAL INFORMATION

• Contract : Permanent
• Ticket Restaurant
• Welfare Plan
• Additional health and life insurance

Apply now and vibe with us!

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