Customer Success Consultant - Welfare

Edenred Italia S.r.l.; Bergamo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Edenred Italia S.r.l. recherche un Customer Success Specialist motivé pour rejoindre son équipe de Solutions de Bien-être et d'Engagement. Vous serez responsable de la gestion des projets, de l'implémentation de solutions sur mesure et de la collaboration avec divers départements pour garantir le succès des clients et la croissance de projets grâce à des opportunités de vente additionnelle.

Servizi

Contrat permanent

Ticket Restaurant

Plan de bien-être

Assurance santé et vie supplémentaire

Competenze

• Au moins un an d'expérience professionnelle.
• Passion pour le service client, imagination et esprit d'entreprise.

Mansioni

• Gérer des projets de welfare en mettant en œuvre des solutions personnalisées.
• Développer des KPI économiques et surveiller les plans.
• Définir des plans de communication et de formation.

Conoscenze

Gestion de projet

Analyse des KPI

Collaboration inter-fonctionnelle

Formazione

Diplôme en disciplines économiques ou scientifiques

Descrizione del lavoro

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the lives of millions, connecting employees, companies, and merchants worldwide.

Join us to expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and thrive in a global company offering endless opportunities.

Edenred values meritocracy. We embrace diversity and provide equal opportunities regardless of gender, disability, origin, religious belief, sexual orientation, or other criteria.

YOUR ROLE

The selected Customer Success Specialist will be part of Benefits & Engagement Solutions, within the Customer Success area, focusing on consulting to support clients in implementing corporate welfare plans.

This role involves post-sale activities, managing the implementation of tailored welfare solutions, coordinating internal and external stakeholders, and ensuring client retention and project growth through upselling and cross-selling.

Main Activities

• Manage welfare projects, implementing customized solutions based on client needs.
• Plan and oversee all welfare project phases in coordination with other departments (Marketing, Legal, IT, Operations, Finance).
• Develop economic KPIs, monitor plans, analyze trends, and take proactive actions.
• Define communication and training plans aligned with project needs.
• Collaborate on internal projects aimed at improving customer management processes.

OUR IDEAL CANDIDATE

Passion for customer service, respect, imagination, simplicity, and entrepreneurial spirit are key values we seek. If you see yourself in these qualities and wish to challenge yourself in a stimulating, multinational environment, apply to become an Edenreder!

• At least one year of professional experience.
• Bachelor's or master's degree in Economic or Scientific disciplines.

ADDITIONAL INFORMATION

• Contract : Permanent
• Ticket Restaurant
• Welfare Plan
• Additional health and life insurance

Apply now and vibe with us!

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