Customer Success

omnic; Milano; In loco; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A consulting and project management firm in Milan is looking for a Customer Success Manager to handle client projects, ensuring satisfaction and successful outcomes. The ideal candidate will have a strong project management background, language proficiency in English and Italian, and experience with stakeholder management. The firm offers a competitive salary, performance bonuses, and opportunities for professional growth within a collaborative environment.

Servizi

Competitive salary

Professional growth opportunities

Collaborative work environment

Performance-based bonuses

Training programs

Travel opportunities

Meal allowances

Competenze

• Proven track record in project management and client relations, especially for large-scale deals.
• Proficiency in English and Italian required.
• Familiarity with CRM software and project management tools.

Mansioni

• Build and maintain relationships with stakeholders to ensure customer satisfaction.
• Communicate with delivery teams to ensure project delivery.
• Identify optimization opportunities within project delivery processes.

Conoscenze

Project management

Client relations

Leadership

Communication

Organizational skills

Data analysis

CRM software

Formazione

Bachelor's degree in Business, Project Management, or a related field

Advanced degrees or certifications (e.g., PMP)

Descrizione del lavoro

This is a full-time on-site (Cassina De Pecchi) role as a Customer Success Manager (CMS) located in Milan. As a CMS, you will be responsible for launching projects for our clients and managing client expectations to ensure successful outcomes.

Your Qualifications

• Experience: Proven track record in project management and client relations, particularly in handling large-scale deals.
• Skills: Strong leadership, communication, and organizational skills. Ability to work under pressure and meet tight deadlines.
• Education: Bachelor's degree in Business, Project Management, or a related field. Advanced degrees or certifications (e.g., PMP) are a plus.
• Language: Proficiency in English and Italian.
• Technical Proficiency: Familiarity with CRM software, project management tools, and data analysis.

Main Responsibilities

Relationship and Client/Partner Management

• Build and maintain strong relationships with key stakeholders including clients, partners, suppliers, and regulatory authorities to ensure customer satisfaction and business success.
• Participate in online and offline activities in Italy and internationally.

Delivery and Leading Projects for Key Company Clients

• Communicate with OMNIC delivery team and client delivery team to ensure project delivery within the scope, time, and budget.
• Monitor project progress, address issues promptly, and maintain transparent communication with all involved parties.

Business Process Optimization (Project Delivery)

• Identify optimization opportunities within project delivery processes.
• Integrate optimization goals into project objectives.
• Develop and implement strategies for incremental changes.
• Monitor and measure performance and customer satisfaction rates.

Documents and Agreements

• Ensure invoices are sent promptly and acceptance documents are signed.
• Maintain all project documentation in compliance with Italian legislation.

Team Leadership and Development

• Provide strong leadership to department heads and teams.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Develop talent within the organization through coaching, mentoring, and training initiatives.

Goals and Key Results

• Partnership Identification and Evaluation
• Key and Strategic Projects Management
• Project Management Process Optimization

Benefits

• Competitive salary and benefits package commensurate with experience.
• Opportunity for professional growth and advancement within a dynamic and growing organization.
• Collaborative and supportive work environment focused on teamwork and innovation.
• Unique opportunity to make a meaningful impact in a culturally rich and diverse environment, establishing connections with top market players worldwide.
• Performance Bonuses: Offer performance-based bonuses to reward exceptional contributions and project successes.
• Training Programs: Access to ongoing professional development and training, including certifications and workshops.
• Travel Opportunities: Opportunities for domestic and international travel for professional development and client meetings.
• Meal Allowances: Provision of meal allowances or on-site catering to ensure access to healthy food options.

If you are seeking a dynamic environment and are eager to reach ambitious goals, we invite you to join us on this exciting journey. Take the next step in your career and become a key player in shaping our company's future. Apply now and unleash your potential as the CMS!

Key Skills

Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Type : Full-Time

Experience : [Specify years of experience]

Vacancy : 1