Customer Specialist

JR Italy; Reggio Emilia; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join a dynamic Customer Service team at a leading textile manufacturing company in Reggio Emilia. This role focuses on ensuring customer satisfaction by effectively managing client needs and resolving issues proactively. You'll collaborate with various departments to provide timely updates and maintain clear communication throughout the supply chain. If you have excellent communication skills and are fluent in English and French, this is an exciting opportunity to contribute to a thriving organization committed to quality and sustainability.

Competenze

• Proficient in managing client relationships and ensuring satisfaction.
• Ability to communicate effectively and resolve issues promptly.

Mansioni

• Serve as the interface between the company and its clients.
• Manage onboarding activities and ensure precise communication along the supply chain.

Conoscenze

Excellent written and verbal communication skills

Strong analytical abilities

Stress management

Problem-solving aptitude

Fluent in English

Fluent in French

Descrizione del lavoro

Società Manifattura Tessile - Gruppo Pattern

Reggio Emilia, Italy

About Pattern Spa

Pattern Spa is a leading company in the design, engineering, and production of runway garments for some of the most important international luxury fashion brands. Founded in 2000 by Franco Martorella and Fulvio Botto, the company initiated a structured growth process in 2017, culminating in 2022 with the creation of the Italian Luxury Design and Production Hub. Following its listing on Euronext Growth Milan of Borsa Italiana in 2019, Pattern continued its rapid expansion through acquisitions, now comprising 12 companies across 7 regions in Italy, covering key luxury categories from research and design to production. Pattern Spa is also the first Italian company in the sector to have obtained the SA8000 Social Accountability Certification in 2013 and a ESG Rating since 2019, reflecting its commitment to sustainability, technology, and human resources.

Job Opportunity

For SMT Spa – based in Correggio (RE) – we are seeking a:

Main Responsibilities

We are looking for a team member to join the Customer Service team, serving as the interface between the company and its clients, with the mission to ensure customer satisfaction.

The selected candidate will play a crucial role, not only managing any critical issues but also proactively anticipating and preventing potential problems, focusing on:

• Understanding client needs through active listening and communicating the appropriate level of priority and urgency to the organization;
• Making clients comfortable by providing clear, timely, and comprehensive information, with regular updates;
• Collaborating with various departments to gather information, resolve objections, and negotiate solutions that balance company interests with client needs;
• Managing onboarding activities for new clients, including opening profiles, communicating general supply conditions, and contractual management;
• Ensuring precise communication along the supply chain, in coordination with the ESG team;
• Preparing and sending price lists, managing prices for samples and production;
• Collecting normalization comments, translating and sharing them with the industrialization office, and providing weekly updates on progress and technical/quality issues;
• Gathering client technical specifications and distributing them to relevant departments (purchasing, technical, industrialization, production);
• Order management: data entry into the management system, price verification, and delivery window negotiations;
• Sending order confirmations;
• Providing weekly updates (via email, calls, or video calls) on short-term deliveries and reporting any long-term deviations;
• Communicating excess raw materials and finished products;
• Collaborating with the administration office to manage issues related to delayed payments, issuing credit notes, or return requests.

Required Skills

To ensure excellent service aimed at complete customer satisfaction, the following skills are required:

• Excellent written and verbal communication skills;
• Strong analytical abilities;
• Stress management and problem-solving aptitude;

Fluent knowledge of two foreign languages: English and French.

Data processing will be conducted in compliance with EU Regulation GDPR 679/2016.

This job posting is aimed at both genders as per laws 903/77 and 125/91, and persons of all ages and nationalities as per legislative decrees 215/03 and 216/03.