Customer Solution Engineer, Marine

Experteer Italy; Trieste/Trst; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a Customer Solution Engineer (CSE) specializing in marine solutions. In this role, you will leverage your engineering expertise to collaborate with sales teams, ensuring optimal technical solutions for customers in the marine industry. You will be responsible for defining specifications, planning solutions, and ensuring compliance with safety and environmental standards. This position offers a unique opportunity to work at the intersection of engineering and customer service, contributing to exciting projects in the marine sector. Join a forward-thinking organization that values inclusivity and personal development.

Competenze

• 3-5 years of relevant marine engineering experience required.
• Holistic understanding of marine solutions and customer segments.

Mansioni

• Collaborate with sales to find optimal technical solutions.
• Create local material specifications and ensure accuracy from order to delivery.
• Act as the primary technical contact for Supply Line Tendering Engineers.

Conoscenze

Marine Engineering

Solution Selling

Technical Knowledge of Marine Offerings

Customer Needs Translation

Fluent in English

Fluent in Italian

Project Management

Team Collaboration

Formazione

Bachelor's in Engineering

Master's in Engineering

Descrizione del lavoro

KONE Italy, part of KONE, a leader in the elevator and escalator industry, provides industry-leading elevators, escalators, doors, and innovative maintenance and modernization solutions.

A Customer Solution Engineer (CSE), Marine, offers technical expertise to the sales team, understanding customer needs and translating them into optimal KONE solutions.

KONE Spa at the Monfalcone shipyard seeks a CSE Engineer, Marine, responsible for the overall customer solution, including integrations, services, and products. This role involves defining specifications and engineering lead times in collaboration with front-line teams, supply line, and support functions.

The engineer works at the customer interface, is an expert in solution selling, and participates in customer meetings as needed. They possess a deep understanding of KONE solutions and services across business lines, especially within customer segments like cruise, ferry, and cargo ships. They consider product and service costing and planning aspects when defining solutions, including materials, engineering, installation, and maintenance impacts.

Responsibilities and Key Activities

1. Collaboration with sales:
   • Finds optimal technical solutions for non-standard and modernization cases.
   • Clarifies solution scope, including third-party offerings.
   • Participates in customer meetings and addresses technical questions.
   • Selects appropriate product platforms and proposes solutions across all KONE business lines.
2. Solution planning - Costing:
   • Involves engineering, installation, maintenance, and project management to understand costs.
3. Solution planning - Specifications:
   • Creates local material specifications.
   • Ensures technical content accuracy from order to delivery.
   • Develops detailed, custom product plans for non-standard cases.
4. Solution planning - Availability and Lead Times:
   • Coordinates engineering schedules between supply line and customer.
5. Solution planning - Installability:
   • Ensures proposed solutions are installable and considers installation costs and efforts.
6. Solution planning - Maintainability:
   • Fulfills customer's product lifecycle needs.
7. Solution planning - Compliance:
   • Ensures solutions meet codes, regulations, safety, and environmental standards.

Additional Responsibilities

• Provides technical content for pre-tender and pre-booking reviews.
• Executes activities for holistic solution planning.
• Supports layout coordination during delivery.
• Analyzes change requirements and proposes new solutions.
• Contributes to product release information sharing and portfolio customization feedback.
• Participates in the Customer Solutions Engineering network and maintains the case library.
• Acts as the primary technical contact for Supply Line Tendering Engineers.

Skills and Educational Requirements

• Bachelor/Master's in Engineering or similar.
• 3-5 years relevant marine engineering experience.
• Fluent in English and Italian.
• Holistic understanding of Marine solutions and customer segments.
• Technical knowledge of Marine offerings, standards, and installation processes.
• Strong solution and value-selling skills, customer needs translation, and virtual collaboration skills.
• Good team player.

At KONE, we promote equal opportunities and an inclusive, innovative, and sustainable work culture. We value individual contributions, encourage sharing ideas, and support personal and career development. Learn more at www.kone.com/careers.