Customer Solution Analyst - Nestlé Health Science

Nestlé SA; Assago; In loco; EUR 22.000 - 35.000; Tempo pieno

Descrizione del lavoro

Nestlé is seeking a Customer Solution Analyst for a maternity cover period of 9 to 12 months. This role involves managing customer service activities, order processing, and resolving issues to ensure customer satisfaction within the NHS sector. Ideal candidates will have strong analytical skills, experience in relevant areas, and be fluent in both Italian and English.

Competenze

• 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care, or similar areas.
• Fluent in Italian and English.
• Strong initiative and adaptability.

Mansioni

• Manage customer service activities and order processing.
• Resolve customer complaints and issues ensuring smooth order flow.
• Generate and manage reports on orders, claims, and deductions.

Conoscenze

Multitasking

Problem Solving

Analytical Thinking

Strumenti

Excel

Power BI

SAP

Descrizione del lavoro

Go and check the Nestlé Youth Entrepreneurship Platform: www.nestleyouthentrepreneurship.com

Position Snapshot

• Maternity cover contract (9/12 months)
• Nestlé welcomes people with disabilities
• 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas
• Fluent in both Italian and English

Position Summary

The Customer Solution Analyst (CSA) will support the Nestlé Health Science business by managing customer service activities, order processing, and reporting. The CSA plays a key role in administrative tasks, reporting, and resolving customer com plaints within the Customer Service Department.
This position is responsible for delivering end-to-end customer support throughout the order management process for NHS products.

A Day in the Life of a Customer Solution Analyst

Order Management :

• Demand capture (Manual creation, Edi process, Cloud platform)
• Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order
• Take corrective actions to resolve issues impacting order flow

Claims and Deductions Management:

• Manage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries
• Daily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support)
• Generate and manage reports on orders, claims, and deductions

Collect customer requests and direct them to the appropriate department

What will make you successful?

To be successful in this role, you should bring the following skills and experience:

• 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas
• Strong multitasking skills and a proactive, problem-solving mindset
• Good command of Excel and Power BI; proficiency in SAP is a nice-to-have
• Strong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment
• High level of initiative, proactivity, and adaptability

Who we are, What we Believe in

We are Nestlé. We are theGood food, Good lifecompany.

Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call themGood People.

At Nestlé, we believe thatrecognition, inclusion and valorization of diversitycan make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guaranteeequal opportunitiesfor everyone and at all organizational levels. We believediversity is a winning factorand we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of theEmotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities.LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalismare just some of the communities that you can be part of.

Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.