Customer Solution Analyst

Nestlé; Assago; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Un'azienda leader nel settore alimentare cerca un Customer Solution Analyst per supportare il business Out-of-Retail di Nestlé e Purina. Il ruolo consiste nella gestione degli ordini e assistenza clienti, richiedendo competenze in analisi e problem solving. La posizione è un contratto a tempo determinato di un anno presso la sede di Milano, con un forte focus sulla collaborazione interna.

Competenze

• 1-2 anni di esperienza in Operations, Credit, Generating Demand o Customer Care.
• Buona padronanza di Excel e Power BI, conoscenza di SAP è gradita.

Mansioni

• Gestire la modifica degli ordini e risolvere problemi che influenzano il flusso degli ordini.
• Coordinamento quotidiano con clienti e team interni.

Conoscenze

Problem Solving

Multitasking

Analytical Thinking

Inglese

Italiano

Strumenti

Excel

Power BI

SAP

Descrizione del lavoro

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Position Snapshot

• Nestlé Italy, Milan HQ (Assago)
• Fixed-term contract (1 year)
• Nestlé welcomes people with disabilities
• 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas
• Fluent in both Italian and English

Position Summary

The Customer Solution Analyst will support Nestlé and Purina Out-of-Retail business with customer service activities, order management, and reporting. The CSA is actively involved in administrative tasks, reporting, and customer complaint resolution within the Customer Service Department.
This role is responsible for providing end-to-end customer support throughout the order management process for Nestlé products.

A Day in the Life of a Customer Solution Analyst

Order management:

• Demand capture (SAP table maintenance, EDI order processing)
• Order modification (pricing, quantities, requested delivery dates)
• Take corrective actions to resolve issues impacting order flow

Customer & Internal Collaboration:

• Daily contact with customers, sales force, and internal stakeholders (Pricing, Credit, Logistics, Sales Support)
• Collect customer requests and forward them to the appropriate department

What will make you successful?

To be successful in this role, you should bring the following skills and experience:

• 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas
• Strong multitasking skills and a proactive, problem-solving mindset
• Good command of Excel and Power BI; proficiency in SAP is a nice-to-have
• Strong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment
• High level of initiative, proactivity, and adaptability

Who we are, What we Believe in

We are Nestlé. We are theGood food, Good life company.

Good food, Good lifeis our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call themGood People .

At Nestlé, we believe thatrecognition, inclusion and valorization of diversitycan make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guaranteeequal opportunitiesfor everyone and at all organizational levels. We believediversity is a winning factorand we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of theEmotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities.LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalismare just some of the communities that you can be part of.

Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.