Customer Software Support Engineer

Dematic; Cernusco sul Naviglio; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa e globale cerca un ingegnere del software per il supporto clienti. In questo ruolo, sarai il collegamento vitale tra i clienti e gli esperti tecnici, fornendo supporto remoto e assistenza in loco. Avrai l'opportunità di sviluppare le tue competenze tecniche e di crescere nel campo dell'intralogistica. Le tue responsabilità includeranno la risoluzione di problemi software, la manutenzione proattiva delle installazioni e il supporto ai clienti. Unisciti a un team dedicato a garantire la massima soddisfazione del cliente e a lavorare in un ambiente stimolante e collaborativo.

Servizi

Sviluppo professionale

Compensazione competitiva e benefici

Trasparenza salariale

Opportunità globali

Competenze

• Educated in ICT, Electro-mechanics, Automation or related disciplines.
• Experience in software development using Java, JEE, C#, and .Net.

Mansioni

• Acting as 2nd line support to customers and coordinating service tasks.
• Troubleshooting code, identifying bugs, and preparing software patches.

Conoscenze

Java

JEE

C#

Problem-solving

Communication Skills

Formazione

ICT, Electro-mechanics, Automation

Strumenti

.Net

WinForms

Oracle

Microsoft SQL Server

Microsoft Windows Server

Git

Descrizione del lavoro

Specialista Senior / Project Manager

Looking to join an innovative, global and evolving business? Look no further – Dematic is hiring!
We are a leading global supplier of integrated automated technology, software and services to optimise the supply chain and we are thrilled to offer an exciting opportunity for a Software Engineer to join our Software Customer Service (CS) team in Cernusco sul Naviglio, Italy.
As Customer Software Support Engineer, you will be the vital link between our customers and our technical experts, providing exceptional remote support via phone and remote desktop connections. You'll also have the opportunity to engage in on-site assignments up to 25-30% of the time, ensuring that our clients receive the highest level of service.
If you're eager to enhance your technical skills and grow within the realm of software applications, while advancing in the intralogistics field, we want to hear from you!

What we offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Tasks and Qualifications:

You Will Be Responsible For:

• Acting as 2nd line support to our customers.
• Coordinating incoming service tasks.
• Troubleshooting Java, JEE and C# code, identifying bugs and preparing software patches.
• Pro-active maintenance of the current installations.
• Development of change requests.
• Performing software upgrades.
• Helping the customers with server and database upgrades.
• Analysing problems and Investigating performance issues.
• Delivering detailed reports of each intervention.
• Adding to our knowledge base.
• Being part of the 24/7 support team ("On Call" support).
• Interacting with the other service teams in Dematic.

What We Are Looking For?

We're seeking a team player with a positive attitude and strong communication skills. You're dedicated to solving problems thoroughly, putting the customer first. You're also open to occasional out-of-hours work and on-site visits, ensuring we meet our clients' needs seamlessly.

Required Experience and Qualifications:

• Educated in ICT, Electro-mechanics, Automation or related disciplines.
• Experience in software development using the following technologies: Java, JEE, C#, .Net, WinForms, Oracle, Microsoft SQL Server, Microsoft Windows Server, Git.
• Basic IT administration knowledge such as user management, remote desktop connection, event viewer, etc.
• Hands-on experience in software lifecycle management.
• Experience in Testing, Deployment, Server and Database installation.
• Experience in acting as 2nd or 3rd line support.
• Knowledge of warehouse automation and intra-logistics is a beneficial.
• Hold a valid driving license.
• Full working proficiency in both Italian and English languages.

Summary

• Location: Cernusco sul Naviglio, Italy
• Type: Full time