Customer Service with SQL Experience

Experteer Italy; Modena; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An innovative company is expanding its team and seeks a Customer Service Representative with SQL expertise. This role involves providing technical support, analyzing application issues, and collaborating with development teams. Ideal candidates will have a strong background in SQL Server, experience with ASP.NET applications, and excellent communication skills. Join a dynamic environment where your problem-solving abilities will shine and make a real impact on customer satisfaction. If you are results-oriented and enjoy working in a collaborative setting, this opportunity is perfect for you.

Competenze

• In-depth knowledge of SQL Server for queries and performance optimization.
• Experience in supporting ASP.NET applications and familiarity with DevExpress.

Mansioni

• Handle technical support requests and analyze application issues.
• Provide direct support to end users and prepare technical documentation.

Conoscenze

SQL Server

ASP.NET

DevExpress

C#

Problem-solving

Communication

Descrizione del lavoro

As part of the expansion of its team, FastCode SpA is looking for a Customer Service Representative with SQL experience for a client company based in Modena.
Role Responsibilities:
Handle first and second-level technical support requests.
Analyze and resolve application issues related to the ASP.NET and DevExpress stack.
Provide direct support to end users, delivering effective and timely solutions.
Execute queries, perform data analysis, and provide technical support on SQL Server databases.
Collaborate with the development team to manage complex technical reports.
Prepare technical documentation and intervention reports.
Required Skills:
In-depth knowledge of SQL Server (queries, stored procedures, performance optimization).
Experience in using and supporting ASP.NET applications (Web Forms and/or MVC).
Familiarity with DevExpress components.
Ability to perform technical analysis on system logs and databases.
Basic knowledge of C# (debugging and code reading).
Basic understanding of networking and connection troubleshooting.
Soft Skills & Other Requirements:
Strong problem-solving skills and results-oriented mindset.
Excellent communication and customer interaction abilities.
Ability to work both independently and as part of a team.
Precision, reliability, and effective priority management.
Availability to travel.
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