Customer Service Team Leader - South Italy

TN Italy; Milano; In loco; EUR 35.000 - 65.000; Tempo pieno

Descrizione del lavoro

An established industry player in healthcare is seeking a dynamic Customer Service Team Leader to oversee a team of field service engineers. This role is pivotal in ensuring operational efficiency and customer satisfaction in a fast-paced environment. The ideal candidate will possess strong leadership skills, technical expertise, and a passion for problem-solving. Join a forward-thinking company that values personal and professional growth, and be part of a team dedicated to shaping the future of healthcare. If you're ready to make a significant impact, this opportunity is for you!

Competenze

• 3+ years of experience in a field service role with leadership responsibilities.
• Strong technical knowledge related to Laboratory Solutions.

Mansioni

• Supervise and mentor field service engineers for effective performance.
• Ensure timely resolution of customer issues and develop strong relationships.

Conoscenze

Communication Skills

Problem-Solving

Leadership

Technical Knowledge

Analytical Skills

Formazione

Bachelor’s degree in Business or Engineering

Descrizione del lavoro

Customer Service Team Leader - South Italy, Milan

Client:

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

f1e2e93af672

Job Views:

2

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this greater cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment where you have the space to grow personally and professionally. Sound interesting? Join our Customer Service team in Italy as In-Vitro Customer Service Team Leader.

The Customer Field Service Team Leader will oversee and manage a team of field service engineers to ensure the highest customer satisfaction and operational efficiency. This role requires technical expertise, leadership skills, and exceptional customer service abilities. The Team Leader will coordinate service activities, support team members, and liaise between customers and Siemens Healthineers.

Key Responsibilities

1. Supervise and mentor field service engineers, ensuring effective performance.
2. Conduct regular team meetings to communicate objectives and share updates.
3. Foster a positive work environment encouraging teamwork and development.
4. Ensure timely resolution of customer issues, escalating when necessary.
5. Develop and maintain strong customer relationships to promote satisfaction and loyalty.
6. Oversee scheduling and dispatching of field service technicians for resource efficiency.
7. Identify training needs and facilitate ongoing education for technicians.
8. Evaluate team performance and provide feedback for improvement.
9. Ensure compliance with company policies, standards, and safety regulations.
10. Promote safety culture through regular briefings and training.

Qualifications

• Bachelor’s degree in Business, Engineering, or related field preferred.
• Proven experience in a field service role, with at least 3 years in leadership.
• Strong technical knowledge related to Laboratory Solutions.
• Valid driver’s license and willingness to travel.
• Fluent in English, both written and oral.
• Resident in the Campania area.

Your Attributes and Skills

• Excellent communication, problem-solving, and decision-making skills.
• Strong analytical and troubleshooting abilities.
• Dynamic, proactive, with personal initiative.
• Curious, flexible, and open to learning.
• Ability to manage multiple priorities in a fast-paced environment.
• Interculturally sensitive, capable of managing people and driving high performance.

Siemens Healthineers is a leading global medical technology company, with over 48,000 colleagues in 70+ countries, dedicated to shaping the future of healthcare. Our innovations benefit millions of patients daily across diagnostics, imaging, laboratory diagnostics, molecular medicine, digital health, and enterprise services.

Interested in our culture? Visit our Career Site.

The candidate must adhere to regulations related to health and safety, environment, data privacy, and information security, according to company policies.

Siemens values diversity and encourages applications reflecting community diversity.

Note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more info.

Bank or payment details should not be provided when applying. All applications must be submitted via the 'Apply now' button.