Customer Service Team Lead - German

Concentrix; Varese; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading customer service company in Italy is seeking a German Team Leader to oversee a dynamic team of call center associates. This role involves leading performance initiatives, coaching staff, and ensuring quality service. Ideal candidates should be fluent in Italian and have a strong command of German, coupled with leadership experience. Join us to advance your career in a thriving, supportive environment!

Servizi

Wellness programs

Access to Concentrix University's online courses

Comprehensive benefits package

Competenze

• Fluent in Italian and proficient in German (C1 or above).
• Experience in team management in a customer service environment.
• Strong verbal and written communication skills.

Mansioni

• Lead a team of call center associates to achieve performance metrics.
• Motivate and coach team members for optimal performance.
• Oversee daily operations to ensure customer satisfaction.

Conoscenze

Leadership

Communication

Multitasking

Detail Orientation

Descrizione del lavoro

Hello, #Gamechanger! Are you ready to step up and make a difference? Do you have a knack for leadership and a passion for delivering outstanding customer service and a Team Management experience?

If you're fluent in Italian and have a solid command of German (C1 or above), we want you to join our dynamic team in Italy!

Why You Should Join Us :

• Be a Gamechanger : Lead a talented team of call center associates, guiding them to achieve excellence every day.
• Grow Your Career : We're committed to your professional development and offer ample opportunities for you to expand your skills and advance within our organization.
• Thriving Environment : Immerse yourself in a vibrant workplace that encourages creativity, collaboration, and fun team activities.

About the Role : As a German Team Leader, you'll oversee the daily operations of our customer service, ensuring that performance metrics are met through motivation, coaching, and accountability. Your efforts will directly contribute to maintaining our high standards of quality and customer satisfaction.

What We're Looking For :

• Motivated Leader : Someone who can inspire and develop team members to reach their full potential.
• Detail-Oriented : Your keen eye for detail will help ensure effective monitoring and evaluation of contact methods.
• Dynamic Multitasker : Juggle tasks with ease and meet all deliverables on time.
• Proficient Communicator : Strong in both verbal and written communication.
• Flexible Worker : Open to working rotating hours and days.

What We Offer :

• Comprehensive Benefits : Wellness programs, and more.
• Continuous Learning : Access to Concentrix University’s online courses to keep your skills sharp and updated.
• Contract Information : TELCO CCNL - 6 months with possibility of extension.

Ready to Transform Your Career? If you're enthusiastic about taking on this exciting challenge, send us your CV today ! Let's shape the future together in #Concentrix

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected vete