Customer Service Team Lead, AF Venturina & AF Gent

Amcor; Montorio; Ibrido; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Amcor is seeking a full-time Customer Service Team Leader in Venturina to provide essential support and leadership to the customer service team. The role focuses on achieving KPIs and ensuring excellent customer service. Ideal candidates will possess extensive experience in customer service within a manufacturing environment and demonstrate excellent communication skills. Join us to help transform the packaging industry and improve lives globally.

Competenze

• 5+ years of experience in customer service, preferably in a manufacturing environment.
• Excellent communication skills in English and Italian.
• Strong Excel skills; knowledge of SAP and Salesforce is advantageous.

Mansioni

• Lead and motivate the Customer Service Team to achieve KPIs.
• Provide first line support for customer service and external sales teams.
• Implement and maintain customer service processes, standards, and key deliverables.

Conoscenze

Customer Focussed

Results Orientated

Excellent communication skills

Ability to build collaborative relationships

Excellent time management

Formazione

Bachelor's Degree in Business or Equivalent Study

Strumenti

Excel

SAP

Salesforce

Descrizione del lavoro

Location:

Venturina, IT

Function: Operations/Production/Manufacturing

Part-time or Full-time: Full-Time

Job Type: Employee

Workplace type: Hybrid

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

• Position Job Title:Customer Service Team Leader
• BG and BU:Film & Foil
• Function:Customer Service
• Location:Venturina/ Gent
• Line Manager’s Job Title:Customer Service Manager
• Contract Type:Permanent

Job Purpose

• The primary role of Team Leader is to provide first line support for both the customer service and external sales teams within the business.
• The key focus will be the leadership, support, and motivation of the customer service team, in order to achieve the departmental KPI’s and targets, whilst maintaining a standard of excellence in the provision of customer service both internally and externally.
• Where required, the Team Leader will be expected to manage a selected portfolio of accounts.
• The Team Leader will also be expected to participate in any decision-making process relating to the structure, organisation, and management of the customer service team, making recommendations, as appropriate, for ongoing development and improvement.
• The Team Leader will also be responsible for implementing required Business Group processes and guidelines.

Job Dimensions & Scope

INTERNAL AND EXTERNAL RELATIONSHIPS

Internal – Origination / Supply chain (including planning and logistics) / Technical / Internal Sales / Commercial and Amcor Management team.

External – Customers / External Sales / Suppliers

KEY DELIVERABLES

• Lead the CS team to build customer loyalty through positive customer engagement and service excellence.
• Identify, Implement and Maintain customer service processes, standards and key deliverables to support the customer-centric organization.
• Partner with all functional areas within the organization to ensure a world class customer experience.
• Manage the team to consistently achieve agreed business targets and objectives.

Principal Accountabilities

• Provide first line support for customer service and external sales teams
• Lead and motivate the Customer Service Team
• Identify and implement opportunities for people development
• Assume overall responsibility for delivery of agreed KPI’s and targets within the CS team
• Prepare and present monthly reports as required by the Customer Service Manager
• Review and improve existing processes and process controls
• Identify and mitigate actual and/or potential risks
• Support the introduction of new business
• Manage the relationship between the team, plant functions and Plant General Manager
• Lead, motivate and support the Customer Service Team
• Manage performance and development of team members
• Resolve service issues raised by the customer service team, liaising with relevant departments/external suppliers
• Provide first line escalation for customers, account managers and internal departments, assisting in resolving any issues.
• DIFOT: Support the team to achieve and/or outperform against target.
• Finished Goods stock: maintain process to achieve targets
• CDN’s: maintain process to achieve targets on response times and outstanding values
• Evaluate and seek improvements to existing processes within the Customer Service Team
• Support the team in successfully integrating new business

Qualifications/Requirements

1- Formal Qualifications and Experience

• 5+ years of experience in customer service, preferably in a manufacturing environment
• Excellent communication skills in English and Italian (Dutch - nice to have)
• Good excel skills, SAP and salesforce- nice to have
• Bachelor's Degree in Business or Equivalent Study or Professional Experience

2- Specific Skills and Abilities

• Customer Focussed
• Results Orientated
• Excellent interpersonal and communication skills
• Ability to build collaborative relationships
• Excellent time management and organisational skills
• Ability to work as part of a multi structure team
• Self-motivated & Confident
• Skilled negotiator

About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
NYSE: AMCR; ASX: AMCwww.amcor.com |LinkedIn |YouTube