Customer Service Specialist with Italian

Brown-Forman; Milano; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading premium spirits company in Milan is seeking a Customer Service Representative to provide reliable and professional customer care. You will manage orders, address customer complaints, and collaborate with internal teams. The ideal candidate has 1-2 years of experience in customer service and fluency in English and Italian. This is a hybrid role with 4 days a week in the office.

Servizi

Equitable pay structures

Premium employee experience

Diverse workforce benefits

Competenze

• Minimum 1-2 years relevant experience in customer service.
• Experience working with a supply chain system ideally SAP.
• Prior experience in wine and spirits or luxury FMCG industries.

Mansioni

• Act as key contact for customer enquiries.
• Build strong relationships with external contacts.
• Manage customer complaints and returns.

Conoscenze

Fluent in English

Fluent in Italian

Strong interpersonal skills

Excellent time management skills

Conflict management skills

Formazione

Bachelor's degree or equivalent education

Strumenti

SAP

Descrizione del lavoro

Overview

Meaningful Work From Day One. This position will be responsible for providing reliable and professional customer care throughout the entire customer experience. This includes order taking, record management, processing invoices, order administration as well as managing customer complaints and customer product allocation. The person in this role will be an exceptional team worker and great communicator with an aptitude for providing quality service to all of Brown-Forman’s customers.

This is an office / hybrid role - 4 days a week in the office.

What You Can Expect

• Act as key contact for enquiries from customers and other departments (e.g. Sales and Marketing)
• Build strong relationships with external contacts of Brown-Forman’s customers
• Cooperate and exchange information with the logistics provider regarding customer requests, orders or any logistics issues
• Working with internal accounting team to ensure proper credit control
• Order Management
• Receive and process orders for customers through SAP
• Evaluate and manage specific orders (e.g. orders on hold)
• EDI management and workflow (EDI exception failures)
• Cooperate with Brown-Forman’s sales force, providing and exchanging information on customers, discounts and stock situations
• Tracking possible discrepancies regarding deliveries to customers and processing order corrections
• Processing orders from internal customers for promotional requirements
• Take an active role in solving any problems linked to the delivery of orders
• Managing customer complaints / returns including issuing the related credit notes
• Assisting with the management of customer product allocation
• Project Work
• Actively participate in ad hoc project work with the aim of improving Brown-Forman’s service to its customers

What You Bring to the Table

• Minimum 1-2 years relevant experience in customer service
• Bachelor's degree or equivalent education
• Strong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse cultures
• Experience working with a supply chain system ideally SAP
• Experience of successful related work within a changing environment
• Demonstrated ability to make decisions independently based on logical assumptions and factual information
• Prior experience in wine and spirits or luxury FMCG industries

What Makes You Unique

• Fluent in English and Italian
• Superior communication skills (influencing, listening, presentations, written)
• Ability to build strong relationships at all levels with strong stakeholder awareness
• Collaborative team player, with conflict management skills
• Excellent time management skills
• Tenacious and ability to tolerate stressful situations
• Adaptable, flexible and resilient

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

jackdaniels

Business Area :

Global Supply Chain

Function :

Supply Chain

City :

Milano

State :

Milano

Country :

ITA

Req ID :

JR-