Customer Service Specialist (Maternity Leave coverage)

Vantive; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company is looking for a Customer Service Specialist in the Greater Rome Metropolitan Area. In this role, you will be the primary contact for customer inquiries, ensuring high-quality service and collaborating with various internal teams. Ideal candidates possess strong analytical skills, previous customer service experience, and proficiency in MS Office.

Competenze

• High school diploma or university degree required.
• Previous experience in customer service preferred.
• Familiarity with MS Office tools; Outlook, Excel, Word.

Mansioni

• Serve as primary contact for customer inquiries via phone, email, or fax.
• Ensure high-quality service by providing product information and resolving issues.
• Collaborate with internal functions as part of the customer service team.

Conoscenze

Analytical skills

Teamwork

Conflict management

English knowledge

Formazione

High school diploma or university degree

Strumenti

MS Office

Descrizione del lavoro

Join our customer service team and support our mission!

What you'll be doing

• Serves as primary contact, by phone, email or fax for external and internal customers inquiries, coordinating with other internal functions, such as Finance, Quality Assurance, Logistics, Warehouse, Bid Office, Pharmacovigilance.
• Ensure and provides a high-quality service to both internal and external customers by providing product and service information, resolving product and service problems.
• Participates and provides expertise as a member of the customer service team. The team's objectives and KPIs are developed to ensure and increase accuracy, efficiency and effectiveness of the service provided by the team to both internal and external customers.

Qualifications

• High school diploma or university degree
• Previous experience in customer service is preferred
• Familiar and comfortable with using MS Office; Outlook, Excel, Word
• Ability to manage conflict and Problems
• Analytical skills
• Ability to work in team
• English knowledge

Customer Service Specialist • Greater Rome Metropolitan Area, Italy