Customer Service Specialist - Italy (f / m / d)

MÜNZING Corporation; Cernusco sul Naviglio; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in additives is seeking a Customer Service Specialist in Cernusco sul Naviglio. In this role, you will support B2B customers, manage inquiries, and communicate with sales, production, and logistics teams. The ideal candidate has 5 years of B2B experience, is solution-oriented, and proficient in Italian and English.

Competenze

• 5 years of experience in Customer Service (B2B sector preferred).
• Fluent in Italian and English.
• Excellent communication and team player.

Mansioni

• First point of contact for customer inquiries.
• Enter customer orders into the system.
• Handle requests for product samples and ensure timely dispatch.

Conoscenze

Customer-focused

Problem-solving

Communication

Proactive

Strumenti

CRM systems

ERP systems

SAP

Descrizione del lavoro

Since 1830, MÜNZING as a family business has stood for tradition and innovation, for sustainability and growth. We passionately develop and produce our high-quality additives for our customers. They are used as additives in many industries, e.g. in the paint and coatings industry, food industry, paper production or construction industry. MÜNZING is represented worldwide on 4 continents. Our employees live our motto : "Creating Additive Value".

Your Team

We produce products of the highest quality and offer our customers top-notch service around the purchase and use of our applications. To support our team at the Cernusco sul Naviglio location, we are therefore looking for a dedicated Customer Service Specialist who will be a reliable support for our B2B customers.

Your Tasks

• You will be the first point of contact for our customers, warmly receiving their inquiries and assisting with quick problem resolution
• For this purpose, you will be in close contact with various stakeholders in the company (Sales, Production, Logistics)
• You will enter customer orders into the system and monitor their processing status
• You will handle requests for product samples from potential and existing customers and ensure their timely dispatch
• You will also take on other back-office activities, such as invoice verification or inventory management

Your Profile

• You enjoy a diverse and varied range of tasks
• You have at least 5 years of professional experience in Customer Service within the B2B sector (trade or industry preferred)
• Even in stressful situations, you remain calm, solution-oriented, and customer-focused
• You are interested in familiarizing yourself with our diverse product portfolio
• Experience with CRM and ERP systems (preferably SAP)
• You are a team player with excellent communication skills in Italian and English, and you take a proactive approach to your responsibilities
• A long-term career perspective in a stable, successful, and values-driven family-owned business
• Opportunities to contribute your unique strengths and grow personally and professionally within the company

We look forward to receiving your application documents in English (CV and Cover Letter)

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