Customer Service Specialist_Italy

JR Italy; Prato; Ibrido; EUR 22.000; Tempo pieno

Descrizione del lavoro

Une entreprise insurtech innovante cherche un professionnel opérationnel pour rejoindre son équipe de service clientèle. Le candidat aura un rôle clé dans la gestion des demandes d'assistance et l'optimisation des processus. Ce poste, avec un contrat à temps plein et des horaires variés, commence en août 2025, offrant une chance de se démarquer dans un secteur en pleine expansion.

Servizi

Possibilité de travail à distance

Contrat fixe de 4 mois

Travail en shifts

Competenze

• Expérience en opérations et/ou service clientèle souhaitée.
• Disponibilité à travailler en shifts 24/7.
• Connaissance d'espagnol ou français est un plus.

Mansioni

• Gérer les demandes d'assistance en temps réel.
• Surveiller et superviser le processus de support digital.
• Assurer une expérience positive via les canaux digitaux.

Conoscenze

L'italien

L'anglais

Travail d'équipe

Descrizione del lavoro

Adecco Italia

Prato, Italy

Adecco Italia spa is seeking for a startup insurtech company specialized in roadside assistance, founded by visionaries who identified a market gap and filled it with an innovative digital solution.

What started as an ambitious idea in Italy has quickly expanded to France and Spain, and from September 2024, we are proud to announce our entry into Germany! This is an important milestone in our journey to become the leading provider of modern roadside assistance in Europe and beyond.

The company operates with a B2B2C model, collaborating with major players in the automotive sector: insurance companies, car manufacturers, rental agencies, and mobility operators. Thanks to their advanced digital platform, their partners' customers can request assistance and replacement mobility solutions in real time, revolutionizing roadside help.

We are looking for a motivated individual to join our Customer Service team: an operational professional who will help optimize processes and set new standards of excellence in the sector.

Responsibilities:

• Manage assistance requests in case of difficulties (e.g., breakdowns, stalls), interfacing with customers in real time.
• Monitor and supervise the digital support process, intervening when necessary.
• Ensure a positive experience through digital channels (chat, phone) and/or coordinating directly with the network of suppliers.

Requirements:

• Full availability to work shifts (24/7).
• Full-time contract.
• Good knowledge of Italian and English (Spanish or French is a plus).
• Experience in operations and/or customer service (preferred).
• Teamwork attitude.

Additional Information:

• 4-month fixed-term contract.
• Shift work, including night shifts and weekends (occasionally).
• Possibility of smart working or full remote work.
• Gross annual salary: €22,000.
• Expected start date: 01/08/2025.
• Category: Employees.
• Location: Milan, Italy.

Applicants, respecting Legislative Decrees 198/2006, 215/2003, and 216/2003, are invited to read the privacy policy available on the application form page (EU Regulation No. 2016/679).

Note: We have detected many fake job ads online; please review our tips to recognize scam attempts on the dedicated phishing page at adecco.it.

Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG of 26.11.2004). by helplavoro.it