Customer Service Specialist_Italy

JR Italy; Pavia; In loco; EUR 20.000 - 30.000; Part-time

Descrizione del lavoro

An innovative tech-driven roadside assistance start-up is seeking a motivated Customer Service Specialist to join their dynamic team. This role involves managing client inquiries, overseeing digital support processes, and ensuring exceptional service delivery. With a focus on optimizing operations, you will play a vital role in setting new industry standards for excellence. If you are ready to contribute to a rapidly expanding company that is redefining the roadside assistance sector across Europe, this is the perfect opportunity for you.

Competenze

• Total availability for shifts 24/7.
• Previous experience in operations and/or customer service is a plus.

Mansioni

• Manage clients during vehicle breakdowns.
• Oversee digital support processes and ensure success via chat or voice.

Conoscenze

Customer Service

English

Italian

Team Spirit

Problem Solving

Descrizione del lavoro

Social network you want to login/join with:

Customer Service Specialist_Italy, pavia

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Client:

hlpy

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

511411138290778112033713

Job Views:

3

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution.

What started as a bold idea in Italy quickly expanded to France and Spain, and as of September 2024, we are proud to announce our entry into Germany! This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe—and beyond.

We operate on a B2B2C model, partnering with key players in the automotive world—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can instantly request roadside assistance and replacement solutions in real-time, transforming the way help is delivered on the road.

As we continue to scale globally, our ambition and market demand propel us toward becoming a major force in the sector. That’s why we’re on the lookout for a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence.

Are you ready to be part of this journey? ?

Responsibilities:

• Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns.
• Oversee the digital support process, intervening where necessary.
• Ensures the success of support via chat or voice channels and/or by connecting directly with our network of suppliers.

Requirements:

• Total availability for shifts 24h 7/7
• Part-time of 30 hours
• Good Knowledge of English and Italian (another language like Spanish or French will be a plus)
• Previous experience in operations and/or customer service will be a plus
• Team spirit
• Ideally based in Lombardy
• The role is fixed-term for 6 months
• This role is shift-based and requires occasional night and weekend shifts