Customer Service Specialist_Italy

JR Italy; Parma; Ibrido; EUR 22.000; Tempo pieno

Descrizione del lavoro

Une entreprise insurtech innovante recherche un 'Customer Service Specialist' pour rejoindre son équipe à Parma. Le candidat retenu gérera les demandes d'assistance et s'assurera de la satisfaction des clients par des canaux numériques variés. Ce poste est un tremplin vers une carrière dynamique dans le service client avec des horaires flexibles.

Competenze

• Disponibilité à travailler à temps plein en quarts.
• Connaissance de l'italien et de l'anglais requise.
• Expérience en opérations ou service client souhaitée.

Mansioni

• Gérer les demandes d'assistance en temps réel.
• Surveiller le processus de support numérique.
• Assurer une expérience positive via des canaux numériques.

Conoscenze

Teamwork

Customer Service

Communication

Problem Solving

Descrizione del lavoro

Adecco Italia

Location: Parma, Italy

Company Overview

Adecco Italia spa is recruiting for a startup insurtech company specializing in roadside assistance. Founded by visionaries who identified a market gap and addressed it with an innovative digital solution, the company has quickly expanded from Italy to France and Spain, and will soon enter Germany in September 2024. Their goal is to become a leading provider of modern roadside assistance across Europe and beyond.

The company operates on a B2B2C model, collaborating with major automotive sector players such as insurance companies, car manufacturers, rental agencies, and mobility operators. Their advanced digital platform allows customers of their partners to request assistance and replacement mobility solutions in real-time, revolutionizing roadside help services.

Position: Customer Service Specialist

We are seeking a motivated individual to join the customer service team as an operational professional who will help optimize processes and set new standards of excellence in the sector.

Responsibilities

• Manage assistance requests in case of difficulties (e.g., breakdowns, stalls), interfacing with customers in real-time.
• Monitor and supervise the digital support process, intervening when necessary.
• Ensure a positive experience through digital channels (chat, phone) and/or by coordinating directly with the network of providers.

Requirements

• Full-time availability to work in shifts (24/7).
• Contract: 4-month fixed-term.
• Good knowledge of Italian and English (Spanish or French is a plus).
• Experience in operations and/or customer service (preferred).
• Teamwork attitude.

Additional Information

• Work shifts, including nights and weekends (occasionally).
• Possibility of remote or smart working.
• Gross annual salary: €22,000.
• Expected start date: 01/08/2025.

Category: Administrative Staff

Location: Milan, Italy

Working hours: Full Time

Candidates are invited to read the privacy policy in compliance with legislative regulations. Be aware of potential false job postings online; refer to our tips to recognize scams on the phishing page at adecco.it.

Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004).