Customer Service Specialist_italy

JR Italy; Milano; In loco; EUR 20.000 - 30.000; Part-time

Descrizione del lavoro

Join a dynamic tech-driven roadside assistance start-up that is redefining the industry with innovative solutions. As a Customer Service Specialist, you will play a crucial role in managing client interactions and optimizing support processes. With a commitment to excellence, this is an opportunity to be part of a growing team that is making a significant impact across Europe. If you are passionate about customer service and thrive in a fast-paced environment, this role is perfect for you. Embrace the chance to contribute to a company that values innovation and teamwork.

Competenze

• Experience in customer service or operations is a plus.
• Fluency in English and Italian is essential.

Mansioni

• Manage client interactions during vehicle breakdowns.
• Oversee digital support processes and ensure successful communication.

Conoscenze

Customer Service

English

Italian

Team Spirit

Problem Solving

Descrizione del lavoro

Social network you want to login/join with:

Customer Service Specialist_Italy, milano

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Client:

hlpy

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

511411138290778112033710

Job Views:

3

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution.

What started as a bold idea in Italy quickly expanded to France and Spain, and as of September 2024, we are proud to announce our entry into Germany! This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe—and beyond.

We operate on a B2B2C model, partnering with key players in the automotive world—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can instantly request roadside assistance and replacement solutions in real-time, transforming the way help is delivered on the road.

As we continue to scale globally, our ambition and market demand propel us toward becoming a major force in the sector. That’s why we’re on the lookout for a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence.

Are you ready to be part of this journey? ?

Responsibilities:

• Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns.
• Oversee the digital support process, intervening where necessary.
• Ensures the success of support via chat or voice channels and/or by connecting directly with our network of suppliers.

Requirements:

• Total availability for shifts 24h 7/7
• Part-time of 30 hours
• Good Knowledge of English and Italian (another language like Spanish or French will be a plus)
• Previous experience in operations and/or customer service will be a plus
• Team spirit
• Ideally based in Lombardy
• The role is fixed-term for 6 months
• This role is shift-based and requires occasional night and weekend shifts