Customer Service Specialist_Italy

JR Italy; Firenze; In loco; EUR 22.000; Tempo pieno

Descrizione del lavoro

Une startup insurtech recherche un Customer Service Specialist à Firenze pour gérer les demandes d'assistance dans des situations de routage difficile. Le poste implique l'interaction avec les clients en temps réel et la supervision du processus de support numérique, tout en garantissant une expérience positive.

Servizi

Possibilité de travail intelligent ou à distance complet.

Contrat à durée déterminée de 4 mois.

Travail d'équipe, y compris des quarts de nuit et des week-ends.

Competenze

• Disponibilité complète pour travailler par équipes 24/7.
• Expérience en opérations et/ou service client (préférable).

Mansioni

• Gérer les demandes d'assistance en cas de difficultés (pannes, défaillances).
• Assurer une expérience positive via des canaux numériques (chat, téléphone).
• Surveiller et superviser le processus de support numérique.

Conoscenze

Connaissance de l'italien

Connaissance de l'anglais

Attitude au travail en équipe

Descrizione del lavoro

Customer Service Specialist_Italy, Firenze

Adecco Italia

Location: Firenze, Italy

Adecco Italia spa is seeking a motivated individual to join a startup insurtech company specializing in roadside assistance. Founded by visionaries who identified a market gap and filled it with an innovative digital solution, the company has rapidly expanded from Italy to France, Spain, and soon Germany, aiming to become a leading provider of modern roadside assistance in Europe and beyond.

The company operates with a B2B2C model, collaborating with major players in the automotive sector such as insurance companies, car manufacturers, rental agencies, and mobility operators. Their advanced digital platform allows clients of their partners to request assistance and replacement mobility solutions in real-time, revolutionizing roadside help.

Role: Customer Service Specialist

Responsibilities:

• Manage assistance requests in case of difficulties (e.g., breakdowns, failures), interacting with customers in real-time.
• Monitor and supervise the digital support process, intervening when necessary.
• Ensure a positive experience through digital channels (chat, phone) and/or coordinating directly with the network of providers.

Requirements:

• Full availability to work shifts (24/7).
• Full-time contract.
• Good knowledge of Italian and English (Spanish or French is a plus).
• Experience in operations and/or customer service (preferable).
• Teamwork attitude.

Additional Information:

• Fixed-term contract of 4 months.
• Shift work, including night and weekend shifts (occasionally).
• Possibility of smart working or full remote work.
• Gross annual salary: €22,000.
• Expected start date: 01/08/2025.

Category: Administrative Staff

City: Milan (Milano)

Working hours: Full Time

Applicants are invited to read the privacy policy available on the application page, in compliance with European regulations. Please be aware of potential fake job postings online and refer to our guidelines to recognize scams on adecco.it.

Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004).