Customer Service Specialist (Italian)

Bybit; Trento; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Una società fintech in crescita è alla ricerca di un Assistente Clienti motivato e orientato al cliente. Ti occuperai dell'assistenza via chat dal vivo e email, gestendo richieste e feedback in un ambiente dinamico. La posizione richiede un forte acume numerico e competenze comunicative in italiano, poiché sarà fondamentale interagire con i clienti e supportare le operazioni quotidiane.

Competenze

• Esperienza di 2-4 anni nel servizio clienti, preferibilmente in istituzioni finanziarie.
• Forte capacità di comprensione delle esigenze dei clienti e feedback costruttivo.
• Disponibilità a lavorare su turni, inclusi weekend e festività.

Mansioni

• Assistere i clienti nelle richieste tramite chat dal vivo o email.
• Gestire in modo efficace le lamentele dei clienti.
• Monitorare le operazioni e segnalare eventuali discrepanze.

Conoscenze

Capacità di comunicazione

Attenzione ai numeri

Team player

Formazione

Laurea in finanza, economia, matematica o campi correlati

Diploma in amministrazione aziendale o gestione

Descrizione del lavoro

Please note that Italian reading and typing is a must.

Job Description :

1. Assist clients with all inquiries via live chat or email.
2. Ensure an efficient and excellent customer service experience.
3. Be well-equipped with the company's platform and products, including keeping abreast of general market conditions.
4. Diligently and effectively manage and follow up on inquiries and complaints from current and prospective clients.
5. Possess a strong ability to understand customer needs and convert this understanding into constructive feedback and suitable solutions for management.
6. Ensure smooth frontline operations, including flagging any discrepancies or risks to management promptly.
7. Continuously seek improvements to enhance team performance and work efficiency, including overall work processes.

Requirements :

1. Ideal candidates possess a bachelor’s degree in finance, economics, mathematics, or related fields.
2. Minimum diploma in business administration or management, with keen attention to numbers.
3. Preferably 2-4 years of customer service experience, trained in frontline operations (Live chat and email).
4. Experience in financial institutions or fintech is advantageous.
5. Sharp acumen with numbers and statistics is ideal.
6. Proficient in communication and writing to liaise with market counterparts.
7. Passionate about developing knowledge and a long-term career in fintech/crypto trading firms.
8. Team player, committed, self-driven, and positive in responding to client requests.
9. Able to perform 5 days' shift work, including weekends and public holidays (8am-5pm / 4pm-1am / 12am-9am).

Note: Italian reading and typing skills are mandatory for this role.