Customer Service Specialist - €1.200 - €1.500 Al Mese

Buscojobs; Emilia-Romagna; Ibrido; EUR 22.000; Tempo pieno

Descrizione del lavoro

A leading startup insurtech in Milan is seeking a Customer Service team member to optimize processes and enhance customer experience. The role involves managing assistance requests, monitoring support processes, and ensuring satisfaction through various digital channels. Applicants should have a good command of Italian and English, with a preference for those with customer service experience. The position offers a temporary contract with the possibility of smart working.

Competenze

• Good knowledge of Italian and English; Spanish or French is a plus.
• Experience in operations and/or customer service is preferred.
• Full availability to work shifts (24/7, including nights and weekends occasionally).

Mansioni

• Manage assistance requests in real-time for breakdowns and stalls.
• Monitor and supervise the digital support process, intervening when necessary.
• Ensure a positive experience through digital channels and coordinate with providers.

Descrizione del lavoro

Adecco Italia, Brescia, Italy, is seeking a motivated professional to join a startup insurtech specializing in roadside assistance. Founded by visionaries who identified a market gap and filled it with cutting-edge digital solutions, the company has rapidly expanded from Italy to France and Spain, and will enter Germany in September 2024. Their goal is to become the leading provider of modern roadside assistance in Europe and beyond.

The company operates with a B2B2C model, collaborating with major automotive sector players such as insurance companies, car manufacturers, rental agencies, and mobility operators. Through their advanced digital platform, clients can request assistance and substitute mobility solutions in real-time, revolutionizing roadside help.

They are looking for a Customer Service team member: a motivated, operational professional to help optimize processes and set new standards of excellence in the industry. Would you like to be part of this change?

Responsibilities:

• Manage assistance requests in case of difficulties (e.g., breakdowns, stalls), interfacing with customers in real-time.
• Monitor and supervise the digital support process, intervening when necessary.
• Ensure a positive experience through digital channels (chat, phone) and/or coordinate directly with the network of providers.

Requirements:

• Full availability to work shifts (24/7, including nights and weekends occasionally).
• Full-time contract.
• Good knowledge of Italian and English (Spanish or French is a plus).
• Experience in operations and/or customer service (preferred).
• Teamwork attitude.

Additional Information:

• Temporary contract of 4 months.
• Work on shifts, including nights and weekends occasionally.
• Possibility of smart working or full remote.
• Gross annual salary: €22,000.
• Expected start date: 01/08/2025.

Professional category: Employees

Location: Milan, Italy

Working hours: Full Time

Applicants are invited to read the privacy policy available on the application page, in compliance with regulations.

Attention: We have detected many fake job postings online; see our tips to recognize scams on the dedicated phishing page on Adecco.it.

Adecco Italia S.P.A. (Authorization Min. Prot. N.1100-SG of 26.11.2004).