Customer Service Specialist (english speaker) - Agrate Brianza (MB) Rif. 40660

JR Italy; Rif; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

An established industry player in the cosmetics sector is looking for a Customer Service Specialist to join their dynamic team. This role involves managing customer orders, handling complaints, and coordinating logistics to ensure smooth operations. The ideal candidate will possess strong English skills and a background in customer service, along with a degree in relevant fields. Join a vibrant company that values innovation and teamwork, and be part of a diverse environment where your contributions will help shape the future of beauty and technology.

Competenze

• Degree in Languages, Communication, or Economics.
• Proficiency in SAP and main IT tools.

Mansioni

• Manage customer orders and update clients on order status.
• Handle complaints and coordinate with Quality and Sales teams.

Conoscenze

English proficiency

Interpersonal skills

Organizational skills

Teamwork

Customer service experience

Formazione

Degree in Languages

Degree in Communication

Degree in Economics

Strumenti

SAP

IT tools proficiency

Descrizione del lavoro

Customer Service Specialist (English speaker) - Agrate Brianza (MB) Rif. 40660, Rif

Rif, Italy

Join a leading Italian group renowned for its innovation and passion in the cosmetics industry. We serve top global brands, combining technology and beauty in our philosophy.

We are seeking a Customer Service Specialist for our Customer Service Department to support international client relationship management.

The ability to speak English is essential for selection.

Responsibilities

• Receive and manage customer orders using SAP and other company systems.
• Update customers on order status and manage order portfolio information.
• Handle complaints and product returns, coordinate with Quality and Sales teams for action plans.
• Ensure timely dispatch of make-up samples for customer approval.
• Manage logistics and transportation arrangements.
• Coordinate packaging processes and address production issues during and after sales.
• Verify pricing updates with Key Account managers.
• Periodically review and adjust price lists based on Fill Fee and updates.
• Monitor and update the Rolling Budget daily.
• Share customer forecast information with planners.
• Support financial activities related to credit recovery.

Qualifications

• Degree in Languages, Communication, Economics, or related fields.
• Proficiency in main IT tools; SAP experience is preferred.
• Fluent in English.
• Previous experience in customer service.
• Excellent interpersonal skills, dynamism, resilience, organization, and teamwork.

Location: Via G. Marconi 84 - Agrate Brianza (MB).

Intercos is a leading B2B cosmetics producer and marketer, serving major brands worldwide, with over 6,000 employees, research centers, manufacturing plants, and offices across three continents. We have been setting trends and creating innovative cosmetic products for over 50 years.

Our commitment to diversity, equity, and inclusion:

We value diversity in all forms as a source of enrichment. Our hiring policies ensure equal opportunities, free from discrimination based on race, religion, gender, age, or other protected characteristics.