Customer Service Specialist

SilentWave; Treviso; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a leading technology company in Treviso as a Customer Service Specialist. You will play a vital role in enhancing customer experiences by managing relationships, assisting clients with product use, and collaborating across teams to drive customer success. Ideal candidates are organized, communicative, and eager to learn.

Competenze

• Customer-centric attitude with a strong focus on communication.
• Ability to manage multiple client accounts effectively.
• Fluency in English is required, second language is a plus.

Mansioni

• Be the first line of relationship with customers post-deployment.
• Assist clients with account setups and provide suggestions.
• Support the Customer Success team with customer-related demands.

Conoscenze

Customer-centric attitude

Excellent written communication

Excellent oral communication

Excellent organization

Problem solving skills

Team player

Ability to manage high workload

Comfortable in fast-paced environment

Fluent in English

Strumenti

Microsoft Office Package

Descrizione del lavoro

You will be part of the customer success team of the company and responsible for establishing and growing all the internal and external support customer interactions after the deployment of SilentWave product in client environment. You will be expected to grow into a world-class enterprise systems engineer team, collaborate with tech and product groups, and be a critical enabler of our customers’ success.

As a key member of the team, you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.

• What will you do?
• You will be the first line of relationship with our customers, and gain a deep knowledge of SilentWave products and solutions
• Assist new clients with their account set-up; make suggestions as an industry specialist, thoroughly explain SilentWave’s services, and give an overall great first impression
• Manage brand new and existing client accounts
• Support SilentWave’s Customer Success team through a variety of assigned projects and ad-hoc assistance with customer-related demands
• Collection and analysis of data related to Customer support, gaining insight and improving the customer experience and team efficiency.
• Maintain a clean and accurate record of issues and feedback on the products.
• Engage with the Product team to provide feedback coming from the customers to improve our products and services
• Ensure customer support team provides best in class customer experience.
• You will report directly to our CTO
• Requirements
• What skills you’ll need
• Customer-centric attitude with excellent written and oral communication skills.
• Ability to build credibility and trust by understanding and addressing customer requirements.
• Comfortable to manage high workload in a fast-paced environment.
• Experience with Microsoft Office Package solutions.
• A passionate team player who does whatever it takes to solve complex problems
• Positive attitude and propensity to learn
• Excellent organization and problem solving skills
• A strong drive and desire to learn is critical
• Fluent in English, a second language is a plus
• Nice to have

Interest in innovation / technology is a plus

Customer Service Specialist • Treviso, Italia