Customer Service Specialist

JR Italy; Reggio Emilia; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

Ein renommiertes Unternehmen sucht einen engagierten Kundenservice-Spezialisten, um außergewöhnliche Unterstützung für Reisende in Europa zu bieten. In dieser Rolle sind Sie die zentrale Verbindung zwischen den Kunden und dem Operationsteam, um sicherzustellen, dass alle Reiseerlebnisse nahtlos ablaufen. Ihre Aufgaben umfassen die Bearbeitung von Anfragen, die Lösung von Problemen und die Koordination mit lokalen Anbietern. Wenn Sie eine Leidenschaft für Reisen haben und außergewöhnlichen Service bieten möchten, ist dies die perfekte Gelegenheit für Sie.

Servizi

Möglichkeit zur beruflichen Weiterentwicklung

Zusammenarbeit mit renommierten Kunden

Wettbewerbsfähiges Vergütungspaket

Competenze

• Erfahrung im Kundenservice, idealerweise in der Reise- oder Gastgewerbebranche.
• Ausgezeichnete mündliche und schriftliche Kommunikationsfähigkeiten in Englisch.

Mansioni

• Hauptansprechpartner für Reisende in Europa, Unterstützung per Telefon und E-Mail.
• Koordination mit lokalen Anbietern zur Gewährleistung reibungsloser Abläufe.

Conoscenze

Kundenservice

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Organisationstalent

Fremdsprachenkenntnisse

Descrizione del lavoro

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Client:

VIT Incoming

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

489464288340921548833711

Job Views:

2

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

VIT - Customer Service Specialist (Europe Travel Support)

About Us

VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.

Position Overview

We are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences.

Work Schedule

• Wednesday to Sunday
• 8:00 AM to 5:00 PM

Key Responsibilities

• Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
• Respond to and resolve client inquiries, concerns, and special requests during their travels
• Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries
• Manage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency
• Document all client interactions and maintain detailed records of issues and resolutions
• Provide real-time updates to travelers regarding their itineraries, local conditions, or special events
• Collaborate with the operations team to continuously improve our service delivery and client experience
• Collect and analyze client feedback to identify areas for improvement

Qualifications

• Previous experience in customer service, preferably in the travel or hospitality industry
• Excellent verbal and written communication skills in English; additional European languages highly valued
• Strong problem-solving abilities and resourcefulness in handling unexpected situations
• Ability to work independently while maintaining strong team collaboration
• Excellent organizational skills and ability to prioritize in high-pressure situations
• Genuine passion for travel and commitment to exceptional service

What We Offer

• Opportunity to work with prestigious clients and premium travel experiences
• Professional growth within an established and respected travel company
• Collaborative team environment with industry experts
• Competitive compensation package

Notes

• Position is based at our headquarters - No remote or hybrid working options available
• This is a full-time position with a Wednesday to Sunday schedule

Qualified candidates passionate about delivering exceptional travel experiences are encouraged to apply with a resume and cover letter highlighting relevant experience and language skills.