Customer Service Specialist

Freudenberg; Pinerolo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in sealing technologies is seeking a dedicated professional to manage customer orders, offering support while ensuring clear communication. This role involves engaging with customers directly, validating orders, and contributing to process improvement initiatives within a dynamic team environment.

Competenze

• Bachelor's Degree in Language or Economic Field required.
• Specified years of customer service experience.
• Fluency in English, French, and German is necessary.

Mansioni

• Conduct order validations and manage order statuses.
• Provide customer support and communication.
• Support transfer projects and process improvement initiatives.

Conoscenze

SAP experience

Fluent-level English

Fluent-level French

Fluent-level German

Formazione

Bachelor's Degree in Language or Economic Field

Advanced degree preferred

Descrizione del lavoro

Working at Freudenberg: We will wow your world!

Responsibilities:

• Order Validation & Entry: Conduct order validations and entries.

• Order Confirmation: Confirm customer order receipt, creation, and delivery.

• Monitoring & Management: Monitor and track order statuses, managing claim cases and returns.

• Communication: Provide clear and consistent communication between customers and internal production.

• Customer Support: Serve as the primary contact for customers, including cases of issues or escalation.

• Projects & Initiatives: Support transfer projects and process improvement initiatives.

Qualifications:

• Educational Background:Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.

• Professional Experience:Specified years of customer service experience is a plus.

• Skills:SAP experience.

• Languages:Fluent-level English, French and German

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.