Customer Service Specialist

Freudenberg; Pinerolo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global manufacturing company in Pinerolo is seeking a detail-oriented individual for order validation and customer support. The ideal candidate will have a Bachelor's degree, customer service experience, and proficiency in SAP. Fluency in English, French, and German is required to facilitate communication with international clients. This role offers an opportunity to contribute to process improvement initiatives within the company.

Competenze

• Bachelor's Degree in relevant field; advanced degree preferred or compensating years of experience.
• Previous experience in customer service is a plus.
• Experience with SAP is essential.
• Fluent-level communication in English, French, and German required.

Mansioni

• Conduct order validations and entries.
• Confirm customer order receipt and delivery.
• Monitor order statuses and manage claims.
• Maintain communication with customers and production.
• Serve as the primary customer support contact.

Conoscenze

Order Validation

Customer Communication

SAP experience

Fluent English

Fluent French

Fluent German

Formazione

Bachelor's Degree in Language or Economic Field

Descrizione del lavoro

Working at Freudenberg: We will wow your world!

Responsibilities

• Order Validation & Entry: Conduct order validations and entries.

• Order Confirmation: Confirm customer order receipt, creation, and delivery.

• Monitoring & Management: Monitor and track order statuses, managing claim cases and returns.

• Communication: Provide clear and consistent communication between customers and internal production.

• Customer Support: Serve as the primary contact for customers, including cases of issues or escalation.

• Projects & Initiatives: Support transfer projects and process improvement initiatives.

Qualifications

• Educational Background: Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.

• Professional Experience: Specified years of customer service experience is a plus.

• Skills: SAP experience.

• Languages: Fluent-level English, French and German.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.