Customer Service Specialist

JR Italy; Parma; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for a dedicated Customer Service Specialist to enhance travelers' experiences across Europe. In this full-time role, you will be the essential link between clients and operations, managing inquiries and resolving issues to ensure seamless travel. Your excellent communication skills and problem-solving abilities will shine as you coordinate with local suppliers and manage unexpected situations. Join a prestigious travel company committed to delivering exceptional service and enjoy professional growth in a collaborative team environment. If you are passionate about travel and customer service, this opportunity is perfect for you.

Servizi

Professional growth opportunities

Collaborative team environment

Competitive compensation package

Competenze

• Previous experience in customer service, preferably in travel or hospitality.
• Excellent verbal and written communication skills in English.

Mansioni

• Serve as the primary contact for travelers, providing timely assistance.
• Coordinate with local suppliers to ensure smooth execution of itineraries.

Conoscenze

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Team Collaboration

Formazione

Experience in Travel or Hospitality

Descrizione del lavoro

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VIT - Customer Service Specialist (Europe Travel Support)

About Us

VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.

Position Overview

We are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences.

Work Schedule

• Wednesday to Sunday
• 8:00 AM to 5:00 PM

Key Responsibilities

• Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
• Respond to and resolve client inquiries, concerns, and special requests during their travels
• Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries
• Manage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency
• Document all client interactions and maintain detailed records of issues and resolutions
• Provide real-time updates to travelers regarding their itineraries, local conditions, or special events
• Collaborate with the operations team to continuously improve our service delivery and client experience
• Collect and analyze client feedback to identify areas for improvement

Qualifications

• Previous experience in customer service, preferably in the travel or hospitality industry
• Excellent verbal and written communication skills in English; additional European languages highly valued
• Strong problem-solving abilities and resourcefulness in handling unexpected situations
• Ability to work independently while maintaining strong team collaboration
• Excellent organizational skills and ability to prioritize in high-pressure situations
• Genuine passion for travel and commitment to exceptional service

What We Offer

• Opportunity to work with prestigious clients and premium travel experiences
• Professional growth within an established and respected travel company
• Collaborative team environment with industry experts
• Competitive compensation package

Notes

• Position is based at our headquarters - No remote or hybrid working options available
• This is a full-time position with a Wednesday to Sunday schedule

Qualified candidates passionate about delivering exceptional travel experiences are encouraged to apply with a resume and cover letter highlighting relevant experience and language skills.