Customer Service Specialist

Assa Abloy Group; Origgio; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa cerca un Customer Service Specialist per unirsi al team a Origgio. In questo ruolo, sarai fondamentale nel supportare i clienti con ordini e disponibilità di prodotti, contribuendo a stabilire una reputazione di eccellenza nel servizio clienti. Se hai esperienza nel supporto clienti e sei un comunicatore eccezionale, questa è l'opportunità perfetta per te. Un ambiente collaborativo ti attende, dove potrai sviluppare la tua carriera e ricevere formazione continua. Non perdere l'occasione di far parte di un team che valorizza la diversità e l'inclusione!

Servizi

Opportunità di apprendimento e sviluppo della carriera

Salario competitivo e piani di incentivazione

Flessibilità nelle ferie

Pensione aziendale attraente

Portale di sconti

Programma di riconoscimento

Programma di benessere

Competenze

• Esperienza come Customer Support Specialist o in un ruolo simile.
• Ottime capacità comunicative e di problem-solving richieste.

Mansioni

• Rispondere alle richieste dei clienti in modo tempestivo e preciso.
• Gestire i dati dei clienti e le attivazioni e-commerce.

Conoscenze

Customer Support Experience

Help Desk Software

Communication Skills

Problem-Solving Skills

Multi-tasking Abilities

Patience

English (B2/C1)

French (C1)

Spanish (B2/C1)

Formazione

Diploma (Preferred in Linguistic High School)

Degree in Language

Strumenti

Remote Support Tools

Descrizione del lavoro

Can you bring a proactive eye to our DITEC team? Join our team in Origgio, Italy, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Customer Service Specialist

We want someone to assist our customers with orders, products availability and shipments. The CSS also supports customers in various aspects of the relationship with Ditec. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during sales procedures. This role will report to the Head of Customer Service.

You would also:

1. Respond to customer queries in a timely and accurate way, via phone, email or chat. Identify customer needs and help customers use specific features.
2. Share feature requests and effective workarounds with team members. Support area sales managers for matters related to orders.
3. Maintain Customer Master Data and e-commerce activation. Manage sales order import from e-shop and management in ERP. Check products availability and confirm customer orders.
4. Issue specific documents for extra CEE deliveries according to our procedures and policy. Manage transportation.
5. Resolve claims with the After Sales team. Assist in training junior Customer Support Representatives.

The skills and experience you need

We are looking for someone with:

1. Experience as a Customer Support Specialist or similar CS role. Experience using help desk software and remote support tools.
2. English level B2/C1. French Level C1. Spanish Level B2/C1 is a plus.
3. Excellent communication and problem-solving skills. Multi-tasking abilities.
4. Patience when handling tough cases.
5. A diploma is the minimum requisition (preferred in linguistic high school) - Degree in Language is a plus.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

1. Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
2. A competitive salary and incentive schemes.
3. A variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia, Sourcer, at [e-mail].

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.