Customer Service Specialist

JR Italy; Modena; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a prestigious travel company as a Customer Service Specialist, where you will be the key link between clients and operations. This full-time role involves providing exceptional support to travelers, handling inquiries, and coordinating with local suppliers to ensure seamless experiences. If you have a passion for travel and excellent communication skills, this is an exciting opportunity to contribute to premium travel experiences in Europe. Work in a collaborative environment with industry experts and enjoy professional growth while delivering exceptional service to discerning clients.

Servizi

Professional growth opportunities

Collaborative team environment

Competitive compensation package

Competenze

• Experience in customer service, especially in travel or hospitality.
• Strong communication skills in English and other European languages.

Mansioni

• Assist travelers with inquiries and issues during their European journeys.
• Coordinate with suppliers to ensure smooth travel experiences.

Conoscenze

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Language Skills (English and others)

Descrizione del lavoro

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VIT - Customer Service Specialist (Europe Travel Support)

About Us

VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.

Position Overview

We are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences.

Work Schedule

• Wednesday to Sunday
• 8:00 AM to 5:00 PM

Key Responsibilities

• Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
• Respond to and resolve client inquiries, concerns, and special requests during their travels
• Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries
• Manage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency
• Document all client interactions and maintain detailed records of issues and resolutions
• Provide real-time updates to travelers regarding their itineraries, local conditions, or special events
• Collaborate with the operations team to continuously improve our service delivery and client experience
• Collect and analyze client feedback to identify areas for improvement

Qualifications

• Previous experience in customer service, preferably in the travel or hospitality industry
• Excellent verbal and written communication skills in English; additional European languages highly valued
• Strong problem-solving abilities and resourcefulness in handling unexpected situations
• Ability to work independently while maintaining strong team collaboration
• Excellent organizational skills and ability to prioritize in high-pressure situations
• Genuine passion for travel and commitment to exceptional service

What We Offer

• Opportunity to work with prestigious clients and premium travel experiences
• Professional growth within an established and respected travel company
• Collaborative team environment with industry experts
• Competitive compensation package

Notes

• Position is based at our headquarters - No remote or hybrid working options available
• This is a full-time position with a Wednesday to Sunday schedule

Qualified candidates passionate about delivering exceptional travel experiences are encouraged to apply with a resume and cover letter highlighting relevant experience and language skills.