Customer Service Specialist

Brown-Forman; Milano; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading premium spirits company in Milano is seeking a Customer Service Representative to manage customer care and order processing, requiring 1-2 years of experience and a Bachelor's degree. The ideal candidate will have excellent interpersonal skills and be fluent in English and Italian. This is a hybrid role, with 4 days in the office.

Servizi

Equitable pay structures based on performance

Premium benefits

Competenze

• Minimum 1-2 years relevant customer service experience.
• Experience with supply chain systems, ideally SAP.
• Previous experience in the wine, spirits, or luxury FMCG industries.

Mansioni

• Provide professional customer care throughout the customer experience.
• Manage order taking, record management, processing invoices.
• Coordinate with logistics regarding customer requests.

Conoscenze

Customer service

Interpersonal skills

Order management

Conflict management

Time management

Fluent in English and Italian

Formazione

Bachelor's degree or equivalent

Strumenti

SAP

Descrizione del lavoro

Meaningful Work From Day One

This position will be responsible for providing reliable and professional customer care throughout the entire customer experience. This includes order taking, record management, processing invoices, order administration, managing customer complaints, and customer product allocation. The person in this role will be an exceptional team worker and a great communicator with an aptitude for providing quality service to all of Brown Forman’s customers.

This is an office / hybrid role - 4 days a week in the office.

• What You Can Expect
• Customer Service :
• Act as the key contact for enquiries from customers and other departments (e.g., Sales and Marketing).
• Build strong relationships with external contacts of Brown-Forman’s customers.
• Coordinate with logistics providers regarding customer requests, orders, or logistics issues.
• Work with the internal accounting team to ensure proper credit control.
• Order Management:
• Receive and process orders through SAP.
• Evaluate and manage specific orders (e.g., orders on hold).
• Manage EDI workflows and exception failures.
• Collaborate with Brown-Forman’s sales force, sharing information on customers, discounts, and stock situations.
• Track discrepancies in deliveries and process order corrections.
• Process orders for promotional requirements.
• Resolve issues related to order delivery.
• Handle customer complaints and returns, including issuing credit notes.
• Assist in managing customer product allocation.
• Project Work:
• Participate in ad hoc projects to improve customer service.
• What You Bring to the Table
• Minimum 1-2 years relevant customer service experience.
• Bachelor's degree or equivalent.
• Strong interpersonal skills to develop and maintain effective relationships with internal and external contacts across diverse cultures.
• Experience with supply chain systems, ideally SAP.
• Experience working in a dynamic, changing environment.
• Ability to make independent decisions based on logical and factual information.
• Previous experience in the wine, spirits, or luxury FMCG industries.
• What Makes You Unique
• Fluent in English and Italian.
• Excellent communication skills, including influencing, listening, presentations, and writing.
• Ability to build relationships at all levels with strong stakeholder awareness.
• Team player with conflict management skills.
• Excellent time management skills.
• Resilient and able to tolerate stressful situations.
• Adaptable, flexible, and resilient.
• Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being part of Brown-Forman means growth both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

• What We Offer

Our Total Rewards program is designed to engage our people and ensure sustainable growth. As a premium spirits company, we offer equitable pay structures based on performance, along with a range of premium benefits that reflect our values and meet the needs of our diverse workforce.

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Brown-Forman Corporation is committed to equal opportunity in employment. It is our policy to provide full and fair employment opportunities regardless of race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability, or any other legally protected status.

Business Area : Global Supply Chain

Function : Supply Chain

City : Milano

State : Milano

Country : ITA

Req ID : JR-00008293