Customer Service Specialist

Missoni; Milano; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Customer Service Specialist to enhance the customer experience across wholesale and retail stores. This role involves managing the lifecycle of assigned customers, ensuring compliance in order management, and collaborating with sales teams to optimize operations. With a focus on B2B relationships and data analysis, you'll play a key role in driving sales results. Join a dynamic team that values talent and offers opportunities for growth in the fashion and luxury sector.

Competenze

• 2+ years of experience in wholesale/retail customer service or sales operations.
• Strong ability to manage B2B relationships and work cross-functionally.

Mansioni

• Manage end-to-end order management for wholesale clients and retail stores.
• Collaborate with sales team to maximize order conversion.

Conoscenze

B2B Relationship Management

Data Analysis

Communication in Italian

Communication in English

Order Management

Strumenti

Excel

Stealth 3000

Descrizione del lavoro

As part of the Customer Service business unit, the Customer Service Specialist will support Missoni’s Senior Team in planning and executing activities to ensure a best-in-class customer experience across wholesale and retail stores.

You will hold full ownership of assigned wholesale customers and retail stores, managing their lifecycle to optimize both operations and sales results.

PRIMARY ACCOUNTABILITIES

• End-to-end order management, from order entry to invoicing delivery, ensuring compliance with agreed trade terms;
• Act as the main point of contact for wholesale clients and retail stores regarding order status, product availability, and any commercial inquiries;
• Collaborate closely with the sales team to track order intake, monitor performance against targets, and proactively follow up with customers and stores to maximize order conversion;
• Maintain accurate customer and store master data, ensuring timely updates of orders portfolio, credit status, commercial terms, and other key information;
• Provide sales-related analysis and reporting to support commercial decision-making;
• Liaise with internal teams, including merchandising and finance, to ensure smooth order processing and client satisfaction.

QUALIFICATIONS

• 2+ years of experience in wholesale/retail customer service or sales operations;
• Strong ability to manage B2B relationships and work cross-functionally;
• Proficiency in Excel and experience with large data sets;
• Fluent written and verbal communication in Italian and English;
• Knowledge of Stealth 3000 and previous experience in fashion/luxury are a plus;

Missoni is an equal opportunity employer and we are proud to hire and develop talented people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they in line with requirements of the role under consideration. These decisions are made without regard to age, sexual orientation, gender identity, race, color, creed, religion, ethnicity, nationality, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.