Customer Service Specialist

NutraQ SRL; Milano; In loco; EUR 24.000 - 28.000; Tempo pieno

Descrizione del lavoro

NutraQ SRL è alla ricerca di una persona precisa e accurata per il servizio clienti con forti capacità di vendita. Questa figura chiave contribuirà a plasmare l'ambiente di lavoro nel nuovo ufficio italiano a Milano, garantendo un servizio di alta qualità per i prodotti di bellezza premium. È richiesta un'ottima comunicazione e una buona conoscenza di MS Office, insieme a capacità organizzative e una mentalità proattiva.

Servizi

Vouchers pasto

Laptop aziendale

Opzioni di lavoro remoto

Supporto per lo sviluppo professionale

Bonifici di 13esimo e 14esimo mese

Competenze

• Almeno 2 anni di esperienza in call center o in ruoli a contatto con i clienti.
• Fluente in italiano e inglese (orale e scritto).
• Esperienza nella leadership di un piccolo team è un valore aggiunto.

Mansioni

• Assicurare l'esecuzione corretta e tempestiva degli ordini.
• Massimizzare la fidelizzazione e opportunità di cross-selling.
• Coaching e feedback ai membri del team.

Conoscenze

Eccellenti capacità di vendita

Ottime capacità comunicative

Capacità organizzative

Adattabilità

Proattività

Formazione

Laurea (preferibilmente)

Strumenti

MS Office

Descrizione del lavoro

Excellent communication skills

NutraQ SRL is currently looking for a precise and accurate customer care person with strong sales skills to join our new location in Milano. As one of the first employees in our new Italian office, this person will have a significant influence on shaping the work environment in our newest company location in the heart of the world fashion capital, embodying NutraQ values.

Area of Responsibility

1. Ensuring correct and timely execution of orders
2. Issuing and archiving order documentation (invoices, corrections) and monthly reporting to finance and accounting departments
3. Maximizing customer retention, cross-selling, and upselling opportunities
4. Following corporate core values, acting on approved plans, and adhering to company guidelines
5. Organizing customer service workflow and task distribution
6. Coaching and providing feedback to customer service agents; acting as backup when needed
7. Onboarding new agents on customer service systems and processes
8. Reporting deviations (known, suspected, confirmed, unconfirmed)
9. Meeting set KPIs

Must Have

• Excellent sales skills
• At least 2 years of experience in call centers, customer service, or customer-facing roles
• Good knowledge of MS Office (Excel, PowerPoint, Word)
• Excellent communication skills
• Organizational and prioritization skills with the ability to adapt quickly
• Proactive and problem-solving attitude
• Self-sufficient, responsible, and reliable
• Fluent in Italian and English (oral and written)
• Willingness to learn and listen to accurately respond to client needs

Nice to Have

• Experience leading a small team or department
• Experience with various CRM systems
• Interest in beauty products
• Basic knowledge of invoicing rules

What NutraQ Offers

• High involvement, autonomy, and influence on shaping the new regional office environment
• Participation in establishing the Italian Customer Service for premium beauty products within a solid international company
• Highly skilled international team and collaborative work environment
• Opportunities for stable employment, development, trainings, and courses in an expanding international company present in 8 countries
• Attractive benefits, including holiday apartments in Trysil (NO) and Marbella (ES), and complimentary products
• A dynamic, social workplace with events and gatherings

Type of Contract: Fixed-term

Salary: Up to €24,000 per year

• Meal vouchers
• Company laptop
• Remote work options
• Professional development support

Working Hours: Day shift

Additional Compensation:

• 14th and 13th-month bonuses

Pre-screening Questions

• Do you live in Milan or nearby?
• Do you speak other languages fluently besides Italian and English? Which ones?

Education:

• Bachelor's degree (preferred)

Experience:

• Customer Care: 1 year (mandatory)

Language:

• English C1 level (mandatory)

Work Location: In person